How to Increase Your Website's Conversion Rate
How to Increase Your Website's Conversion Rate
How to increase your website's conversion rate might look to be a very easy question to answer. The obvious answer would be to try to add additional customers to your client base. This would result in a highly favorable rise in the conversion rate.
However, this is only part of the issue, and it is not addressing the fundamental problem. What should concern you the most is not necessarily getting additional customers, but finding out why customers who either bounced or abandoned your site decided to do so. Understanding the actions of these visitors is pivotal for the following reasons:
1. Customers who left with a negative impression of your site might not have any reservations about giving you negative publicity, referring their friends and acquaintances away from your business.
2. Customers who visit one of your competitors and liked what they saw will not only take their business there, but also will encourage their friends to do the same.
3. Visitors who might not necessarily have negative impressions of your site might also leave with no concept of what you are trying to accomplish, possibly even forgetting all about your site a few minutes after having visited it. The fundamental issue in increasing your website's conversion rate needs to be addressing the turnover. Customers that either bounce or abandon your website pose two major issues that could cripple your business: a lost sale and poor publicity.
Therefore, instead of focusing on trying to add as many customers as possible, first focus on trying to minimize the abandonment and bounce rates. The lower these two statistics are, the higher that your conversion rate will be. In addition to the increase in profits, you will also see negative advertising reduced to a minimum. One of the most effective methods of finding out why visitors decide to not purchase your merchandise is through the customer service division.
Try to find out not only all of the positives about your website but also all of the negatives. While knowing what your customers dislike is helpful, knowing what they find good is equally helpful. You can eliminate the poor and build on the good. Unfortunately, you will never be able to find out precisely why every visitor bounced or abandoned your site, but you can work to minimize the attrition. We don't live in a perfect world, so do not be unhappy when the results are not as good as they could be simply focus on attaining a better conversion rate.
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