Important Questions to Ask When Booking a Rental Car

This article gives a guide to some of the most important questions that you should

ask to your rental vehicle company representative before you book a holiday rental car.

Price If the price is too good to be true, it is probably too good to be true. What is not included? Is there a large CDW insurance excess figure for example?

Payment Is a credit card required (most companies require a credit card in the name of the hirer), andwilla deposit betaken from the card to cover damage to the vehicle?

Cancellation If paying in advance, is the full amount refundable if the booking is cancelled?

Vehicle Collection/Return Where is the vehicle collected from and returned to? Is there easy access at the airport?

Fuel policy Is the car delivered with a full tank of fuel? Some companies make money by delivering vehicles with empty tanks, and asking the hirer to return the vehicle empty. In many cases the hirer will return the vehicle with more fuel than when they collected it.

Are additional drivers included in the rental price?

Insurance what's covered, what's not covered? CDW (Collision Damage Waiver) Insurance may be included in the price, but often there are exclusions to the policy such as tyre damage e.g. punctures, broken windows, loss of keys, etc.

Insurance excess figures If there is no CDW cover, what are the excess figures i.e. if the vehicle is damaged how much is the hirer liable to pay?

Unlimited mileage If you are going to be doing a lot of driving, is there a tariff for additional mileage?

What is the Minimum age of driver?

It is also recommended that the company that you hire the car with has a contact number (with a person who answers the phone in case anything goes wrong). Try calling the number before you book the car.And finally, don't forget to take your driving licence when you travel.

Important Questions to Ask When Booking a Rental Car

By: Matt May

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