Incentives are primary ingredients to motivate telemarketing agents. The incentives can be in the form of monetary reward, gifts or other privileges like a separate cabin or even better parking spots. It depends on the call center and how much they can afford to spend as incentives in the lead generation department. But as a BPO unit, you have to bring about the practice of rewarding your employees when they achieve something beyond the average benchmark. Helios Outsourcing has a graded system of incentives. We reward employees according to their performances measured on several different metrics.
There are incentives in the sales lead generation department when an agent does a cross or up sell, or in the customer service team when the agent persuades an irate customer not to leave the network. We actively encourage our a BPO agents through praises broadcasted on the intranet and also by word of mouth. We have a monthly ritual of rewarding the best three employees of our call center units. They are given gifts, sometimes of their choice! While incentives are the external form of appreciation towards our employees, our trust and their dedication is the key to our relationship. We believe in mutual respect and progress and that is what makes our telemarketing team among the best in the world.
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