International Call Forwarding Connects You with Worldwide Customers

International call forwarding is a useful telecommunications technique that allows you to be easily reached by your customers around the world.

While you could publish your existing U.S. phone number, or other country phone number, in the countries that you are targeting, doing so severely limits your success. International calling can be confusing and expensive. Your local number will look foreign to people living in other countries, and few will be willing to pay long distance charges in order to reach a business number in another country. Your existing toll free number won't work internationally, either, so that's not an option.

So, how can you connect with worldwide customers? Global call forwarding. With a global call forward service, you can create an international toll free number that's local to callers within the country that you are targeting. These callers will dial a familiar-looking toll free number that's local to their country and the phone will ring on your phone, no matter where in the world you happen to be.

Consider your number a "virtual number" that you can program to ring to the phone of your choice. This could be a landline or a mobile phone; it could be a phone in your main office; it could be a phone in your call center, routed to a person who speaks the language. No matter how you set up your virtual numbers, the ability to speak with customers around the globe brings with it rewards and challenges.

Virtual phone numbers and call forwarding make it easier for international customers to reach you. With an international toll free number, callers can call you with confidence. They do not need operator assistance in order to call you nor will they incur any toll charges.

Making it easy for customers to do business with you is essential to your company's success. Where customers may be reluctant to call a foreign number, they won't think twice about calling a local toll free number. Establish international toll free numbers in your target countries and make it as easy as possible for your international customers to do business with you.

However, once set up, your virtual phone number and call forwarding service may pose some challenges. For example, if you set up global call forwarding in Germany and Portugal, will you be able to speak to German and Portuguese customers? In addition to language barriers, another challenge involves time zone differences. Both of these challenges can be overcome by using phone call forwarding strategies such as routing all German calls to a customer service representative who speaks German or redirecting phone calls to specific phone numbers based on the time of the day the call is made.

Routing international calls based on the time of day requires careful thought. Consider time differences and what you're willing to accept. For example, if you're in New York, you may be willing to accept early morning phone calls at home before you head to your office. If you set up the call forwarding service to forward your calls from Portugal to your mobile phone from 6:00 AM to 9:00 AM your time, this would allow callers in Portugal to reach you from 11:00 AM to 2:00 PM their time. For the next three hours, you could forward the virtual number to your office phone until 5:00 PM your time before forwarding it to voicemail for the night.

Though language and time zone differences bring their challenges, these challenges can be overcome. The benefits of connecting with worldwide customers using international toll free numbers and call forwarding are well worth overcoming the challenges.

International Call Forwarding Connects You with Worldwide Customers

By: michael framer

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