Is It Time to Outsource Your Company's PC Technical Support?

Is It Time to Outsource Your Company's PC Technical Support

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As your small- or medium-sized business grows, the time will come when outsourcing computer IT support makes more sense than keeping all tech support in-house. It may be obvious now. Have you noticed how sleep-deprived your poor IT staff member is looking these days? How many times have you pushed back long-range strategic IT planning to focus on day-to-day IT demands?

An outsourced PC technical support team can provide a managed help desk, onsite and remote desktop PC technical support, long-range strategic planning, and more. You can hire an outsourced IT team to handle it all or to extend the capabilities of your staff.

What Areas Can a PC Technical Support Team Handle?

IT Asset Tracking

Much more than keeping inventory, true IT asset tracking means gathering detailed data about all IT assets, including: hardware configurations, serial numbers, applications and versions, patch levels, quantities, locations, and more. Audits and subsequent recommendations ensure license compliancy and improved systems performance.

Upgrades, Migrations, and Support

PC technical support teams earn their keep every time you roll out an operating system patch or make an enterprise Windows upgrade. That's because while these changes are necessary, they can create disruption to service if not handled properly. Technicians handle initial design and planning, through testing and deployment. If you outsource, ensure technicians are trained and certified on Windows 7.

Safety and Security

Small- and medium-sized businesses cannot afford to skimp on security. Hackers are out there looking for ways to glean information and cause disruption to any exposed online business. A PC technical support team must stay two steps ahead of hackers by maintaining up-to-date virus definitions, a strong firewall, and adherence to corporate security policies.

Backup Management

All critical data must be regularly and securely backed up and accessible in the event of data loss.

Image Management

Standard desktop/laptop images keep PCs up to date with the latest approved software packages and operating systems.

Plan for Hardware Replacement and Software Upgrades

There is a limited shelf life for IT hardware and software. Without a strategic plan for upgrades and replacement, you're always in the catch-up/emergency mode. A computer IT support team proactively makes recommendations for future purchases, schedules and performs the actual work, notifies staff, and provides staff training. Plus they handle archiving and data transfer.

Experienced and Flexible

If you outsource for PC technical support, make sure they have depth of experience to handle whatever IT issues come their way. There's nothing more frustrating to a small- or medium-sized business than to ask for help on an IT issue only to be told, sorry, we can't handle that. Shop around and make sure your new computer support team is both experienced and flexible.

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