Is a Physician Answering Service Too Costly?

Is a Physician Answering Service Too Costly?

As the owner of a medical clinic, you already know how important it is to be able to minimize your expenditures. Saving money is important if you want to stay operational, but you still need to be able to provide your patients with the best possible service. You can find some great ways to keep your costs down and still give great service to all of your patients. A physician answering service is one of the most helpful ways to do this. You might be thinking that adding another expense is not a way to cut costs, but that's not entirely true.

The way that of these answering services will be able to save you money is by reducing your need to hire extra employees to answer the phones. If you were to hire enough new staff members who can answer every phone call that comes in and make every appointment, you will soon find that the cost is prohibitive. You would have to pay for the salary, training, benefits, and vacation time of all of those new employees. You also need to have space for the employees as well as equipment and supplies. When you choose to use a physician answering service by outsourcing, you will be able to cut your costs dramatically.

Your patients will still get great service and care when they speak with the answering service. All of the employees at the call center must go through HIPAA training to be aware of the patient privacy policies, and they already have the training they need to deal with patients on the phone. You can also hire a company that offers nurse telephone triage, nurses who will be able to answer some of your patients' questions in your stead. Your physician answering service will be able to make the lives of your staff much easier since they will not have to deal with all of the incoming calls. They will be able to take care of other business in the clinic instead.

Best of all, your patients will appreciate being able to leave messages for you and the other staff members no matter the time of day or night. The physician answering service will be able to man the phones 24hrs a day, give your patients the assurance they need, and save you money while doing it. It is an investment that every clinic owner should consider.

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