It Service Development Direction Analysis

Over the past decade, Chinese IT services just emerging

, services as hardware or software adjunct provide for terminal users, it's type is very single, including hardware maintenance and general sense of system integration, at this stage, whether the consumers, users, or IT service provider all are pay attention to the service standard. In such field, IT service is more stood behind the products provide clients the maximize satisfaction.

As markets mature, the user needs to further enhance the service requirement, IT service connotation has gradually expanded, develop education training, such as IT education training, IT outsourcing service and so on service forms. At this stage, IT sericve is more as a differentiation competition strategy and method, to provide service for hardware and software vendors. Manufacturers are emphasized the flexibility of solutions and services. This includes the overall of IT services has cost, and whether has the ability to establish long-term cooperation with partner. The personalized service becomes IT companies' differentiation competition good method.

With IT service development, user pay attention to service performance has exceed before. User consumption is more rational, industry users' pay more attention to the question is how to assess the value of IT services. At this stage, IT services more from the backstage walk to front stage, provide is not only the differentiation of the competition, but has considerable value added services.

IT services industry vigorous development, enterprises number and workers gradually increased background, different service provider and software and hardware product manufacturer, service provider and user communication and business contacts increase frequently, coupled with the new service and business models are constantly emerging, make people pay great concern on IT service quality, price, performance etc, and the possibility of differences and dispute become more and more larger. In this issue, the industry lack of a set of service standards to define service standards, dissolve the parties contradictory.

In 2010, the impact on the global financial crisis has not yet been fully subsidise, domestic demand has become the focus. The government policies pull and emerging industry sectors rapidly development , all kinds of industries' infrastructure construction are hot, informationization investment gradually expand, ITO, BPO, SI, IT consultation, etc. market will draw greater development opportunities.

With industrial convergence and technology innovation, green IT, computing clouds, networking and so on emerging markets gradually emerge. Especially the home appliance come to countryside, four and six level of market start provides a new and vaster domestic space. IT services range from the city to the township, service object from the enterprise to diversity individual consumers to extend.

by: Amanda Xia

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