Kodak Introduced Convenient One-stop Service Model - Kodak, Service Mode - Printing Industry

In daily life and work, you have experienced something like this

, when you call the customer service hotline when a product, or is plagued by countless number of options; or be confused between the departments do not know what each other evasive measures; or hardly managed to find an exchange of service personnel, but he has not know anything about your request, allowing you to call another phone, so when you return to make yet another embarrassment suffered so. So you are definitely not the case Kodak Experience, Kodak Customer Service Center "customer center" to provide you with perfect customer service system, convenient one-stop service and a chain of three-dimensional services Network Not only will effectively solve your problem, but also between the realization of services in the relaxed value.

Perfect customer service system Kodak's customer service system from Kodak on-site team of engineers, technical experts team of Kodak, Kodak customer relationship Management System and Kodak parts storage component. This combination of four parts, beginning to end echo, the ultimate protection service Kodak high-speed, high-quality implementation.

In this system, you can one-stop service provided by Kodak technical experts team remote online service, field service engineers to the scene, quickly lift the system failure, to meet the individual needs, Kodak parts warehouse will be based on your needs timely, rapid and accurate distribution of components. The whole service process through a new "SAP Customer Relationship Management System" control, input and automatically track your every demand for services in a timely manner to solve the problem.

Convenient one-stop service One-stop service is a Kodak customer service center after more than two years of restructuring and adjustment to break the Kodak between internal departments passed on responsibility for the phenomenon and launch service solutions. Whatever your needs, simply through a toll-free number, can be resolved, including technical advice, fault repair, Consumables Ordering, parts allocation, system upgrades, staff training, service complaints, etc., all the problems, and enjoy faster response and more stable quality and more comfortable service experience.

Kodak customer service center one-stop service revolutionized the traditional service model, so that customer-centric personalized, personalized service into a new form of customer service!

Interlocking three-dimensional network Kodak product line longer, a very wide range of services. How to create a large and effective network of services, covering the different needs and different geographical customers to ensure high quality Kodak one-stop service to key. Kodak itself has a strictly professional service team, through Kodak's examination and certification, integration of different levels of the market and the structure of service integration provider, woven into a net, spread layers, to achieve full geographic coverage and These service providers will be integrated unified in the framework of Kodak service center, to form a Kodak customer service center for the interface to uniform standards and processes to provide you with wider coverage and more flexible three-dimensional services.

Service forever, progress no end. Kodak Customer Service Centre will also remain committed to service quality and enhance customer satisfaction and continually improve the service system, improve service processes, to create the industry and the world-class service brand.

by: gaga

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