Have you ever looked at your live chat history logs
?
Have you thought about researching them for ideas on new products to sell? Or features to include in products you already have?
When your website visitors ask you questions about your products, they may be leaving you ideas for new products. You just need to be searching for the subtle hints they leave.
Your website visitor may be clueless that they even gave you an idea.
If a customer asks if you have a product or feature, that is a clue for you to know what products to include in your existing product line. Remember, it is a ton easier to sell a product that people are asking for. Plus it's free ideas. Isn't that cool? It's obvious that you can't think of everything. Let your website visitors assist you with that. Besides they are the people that are using the products anyway.
These chat logs can be one of your most profitable resources. Make sure that when you sign up for a live chat software, it has a feature that will allow you to look at your chat logs. Then look at them with a "what can I learn from my customer's complaints" attitude.
Using this technique, you can let your website visitors be your guide, and guide you to more product sales. Make analyzing your live chat logs for new ideas be a part of your business model.
So next time you get what seems to be a website visitor you can't help, think again, it might just be an idea for your next great product.