Managing Unanticipated Actions
When you start implementing a plan, it is common for additional actions to be required that were not anticipated during planning
. Experience tells us that the way that these unanticipated actions are handled often determines the success of a strategy implementation.
But why do unanticipated actions arise when we start to implement our plans? During planning we reduce the scope of our considerations, so we can focus on the best way to achieve the plan goal. But during implementation we focus on the best way to do plan actions along with everything else we are doing.
During planning we tend to be optimistic that potential problems will be overcome in some way. Also we know if we try to solve every potential problem, we will never get an initial plan completed. During implementation, we have to actually solve the problems that arise.
Manage Planned and Unanticipated Actions Together
The key is to manage unanticipated actions and planned actions together. Some unanticipated actions will update existing plans and others will improve the implementation environment. This includes actions to clear the path for the strategy, actions that stop other tasks adversely affecting strategy plans, and actions that encourage people to support the strategy implementation.
Most strategy implementation methods employ ad hoc means to record and keep track of unanticipated actions. For example: meeting minutes, records of conversations, emails, issues logs, written records in note books, Post-It notes, or scraps of paper, electronic organizers, and peoples memories.
Personal Lists
A useful question is how do actions planned during initial planning, and actions added during implementation, find their way to each persons list of things to do? Because if the action is not listed somewhere by the person responsible for the action, there is a high risk of it being forgotten or not done.
The Me2Team method and software make it easy to create lists of actions that are relevant in a given context. For example, those related to meetings addressing issues, risk mitigation, and general communications. Task Plan templates are used to hold action lists, so a task named Issues would hold the actions agreed to address various issues, and a meeting name with the date could hold agreed actions from a meeting (instead of minutes).
Integrated and Consolidated To Do Lists
Me2Team software has the unique capability of sorting through all the relevant action lists to create a Personal To Do list for each user. This makes it easy for a person to manage their time, and most importantly, include actions related to the
strategy implementation in their time management.
When actions are ticked off on a personal To Do list, the action is completed in the related action list in the task it belongs to. So other task team members can see the progress of plans, meetings, issues, etc.
For more information on how to integrate actions from plans and the other lists used in the workplace, visit
www.taskey.com or
www.me2team.comby: Dr Neil Miller
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