Michigan Answering Service Leads To Better Bottom Line For Area Plumbing Company

Moneys tight these days

Moneys tight these days. I know I dont have to tell you that, but Im going to in order to move this story along. This has never been truer for plumbing companies; I dont know exactly what it is maybe dad trying to save money with a homemade fix but the plumbing industry has been affected just as heavily as any other industry. So, yes, money is tight. But it doesnt have to be not when youre working with an operator answering service.

This past summer, we were taking a sales hit like wed never seen before. With layoffs, it was becoming more difficult to field the number of leads we were getting. It was like we were in some sort of awkward limbo; we had to do layoffs because business was bad, but the layoffs caused our operators grief because they had more work to do themselves. So much grief, in fact, that on-call staff would have to start answering calls directly. That is, until we called a Michigan answering service.

With an operator answering service, we were able to feel confident that our customers were in the right hands. Trained professionals man phones 24/7, utilizing their oft extensive depth of experience to act as though they are an internal representative of our company. The professionals leverage pre-built scripts and your companys knowledge base to handle customer inquiries. A web-based scheduling platform is also available, in case youd like operators to schedule service appointments for you.

But one of my favorite parts about the Grand Rapids answering service is that theyre dynamic. In order to get important messages to internal staff, the operators can deliver your mail in any way you choose, whether by fax, phone, email, text message or pager. With a Michigan answering service comes a multitude of unique offerings; not only can they answer your phone calls, but they can answer your emails, too. Simply forward the emails youd like to have fielded by their trained professionals, and the operators will take care of the rest.

The Grand Rapids answering service helped us keep our service staff off the phone and on the job, increasing our productivity levels by as much as 35 percent. With the free time we now gained, it was simpler for service personnel to respond to calls and get the job done. Our projected budget for hiring additional administrative staff was cut by 50 percent. These are only a few of the advantages we gained by signing with an operator answering service.

Since we brought on the Grand Rapids answering service, handling our business has been easier than ever. Especially for plumbing companies struggling with the recession, hiring a service can mean the difference between staying on the cutting edge and going under. On top of the enormous benefits we experienced, the company also offered us a two-week free trial to make sure they were right for us. I signed the day after our trial ended and havent looked back since and I have faith that you will, too.

by: Joseph Backman

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