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www.microsoft.com/responsepoint/whatsnew.aspx. Contents 1 Service Pack 1 2 Service Pack 2 3 Upcoming Features 4 References 5 External links // Service Pack 1 Microsoft Response Point Service Pack 1 (RP SP1) was released in July 2008, announced by former Microsoft Chairman Bill Gates.

This update is freely available for download at http://www.microsoft.com/responsepoint with the following features: Click-to-Call Dialing (the ability to double-click or right-click on a co-worker's extension or an imported Outlook contact, and automatically dial the phone in that fashion) SIP trunking support (SIP trunking allows an PBX owner to replace traditional PSTN lines with PSTN connectivity via a SIP trunking service provider (ITSP). This new support allows RP to use a supported SIP Trunking provider if there is an internet connection provided to the RP base unit) Direct-inward-dial (DID) support when used with a SIP Trunking provider (ITSP) Enhanced call logging functionality in the RP Administrator program Several call handling and performance improvements Updates and enhancements to the RP Assistant and RP Administrator programs 'Barge in' which allows users to interrupt a voice prompt with a voice command, rather than being required to wait for the voice prompt to complete before speaking the command. Service Pack 2 Intercom allows you to make 2-way intercom calls or send 1-way pages to individuals or groups using the intercom system.

Customizable URLs in notification windows. Integrate with 3rd-party applications to customize the links that appear inside incoming call notifications. Customizable after-hours schedule. Schedule the Automated Receptionist to handle calls after hours, on holidays, and during business closures. VPN access. Enable VPN access so that people can use the phone system from remote networks. VoIP gateway device. Configure VoIP service with an on-premise gateway device that helps improve service quality. Automatic parked-call return. Have callers waiting in park for 3 minutes automatically returned to the person who originally handled the call. Digital service. Configure voice service with a digital service provider. Digital service is often referred to as 1, 1, RI, or SDN by some service providers and in different regions. Call-forwarding message. Turn on or off an announcement that notifies people when calls are forwarded. Multi-function gateway devices. Configure hybrid gateway devices that have both FXO and FXS ports, or can be used for either analog or digital service. Improved DTMF detection. Change the channel that detects touch tones to reduce speech misrecognition, often caused by background noise and variable service requirements. Upcoming Features In their Town Hall meeting on October 30 2008, Microsoft released a roadmap of upcoming features. The roadmap was split into two categories - 'Sooner' and 'Later'.

The 'Sooner' release was released in February 2009 as Service Pack 2. The 'Later' release was expected to be shipped as Response Point 2 by end of Q1 2010. Since May 2009 however the details of Response Point's next version has become uncertain in terms of its timing and feature set according to a recent article by Paul Spain. Microsoft has also postponed its Chinese Response point release. The 'Later' (Response Point 2.0) release was originally expected to include: Also-ring Automatic backup BLF Branch offices Conferencing Dial plan International Key-system-like experience Outlook add-in Remote web admin Soft phone Speech/blue-btn enhancements References ^ a b c "Response Point Home Page". http://www.microsoft.com/responsepoint/default.mspx. Retrieved 2007-10-10. ^ "Microsoft Response Point - VoIP for Business". http://www.tmcnet.com/news/2007/03/20/2432333.htm. Retrieved 2007-10-10. ^ a b c "Microsoft Response Point Phone System Software The Easy Choice". http://www.microsoft.com/responsepoint/product_information.mspx. Retrieved 2007-10-10. ^ "Microsoft Response Point SP1". http://blog.tmcnet.com/blog/tom-keating/microsoft/microsoft-response-point-sp1.asp. Retrieved 2008-05-10. ^ "Contrary to the rumours, Microsoft Response Point 2.0 is coming". http://www.geekzone.co.nz/paulspain/6520. Retrieved 2009-06-06. External links Response Point Home Page VoIP Phone Service Providers The Response Point Team Blog Response Point Tricks, Tips and Articles Windows IT Pro Review on Response Point Robert Brown's Blog Review lauds "stunning" speech recognition on Response Point PCMagazine's comment on Response Point News Coverage on Response Point Response Point VPN - Installation Instructions vde Microsoft Board of directors Steve Ballmer James Cash, Jr. Dina Dublon Bill Gates Raymond Gilmartin Reed Hastings Maria Klawe David Marquardt Charles Noski Helmut Panke Jon Shirley Desktop software Windows (components) Internet Explorer Office Visual Studio Security Essentials Expression Dynamics Money Encarta Student Math Works MapPoint Virtual PC Forefront Home Flight Simulator Bob Server software Windows Server SQL Server IIS PWS Exchange BizTalk Commerce ISA Server System Center Home Server SharePoint (WSS, MOSS, Search Server) OCS Terminal Services Microsoft Host Integration Server Technologies Active Directory DirectX .NET Windows Media PlaysForSure App-V Hyper-V Silverlight Windows Phone Windows Embedded Mediaroom HDi Web properties Websites adCenter Bing Channel 9 CodePlex HealthVault Ignition Microsoft Store MSDN MSN (Games msnbc.com ninemsn) TechNet Windows Live (Groups Hotmail ID Messenger Spaces) Live Games for Windows Live Xbox Live (Arcade Marketplace) Zune Social Gaming Microsoft Game Studios Zone XNA Xbox Xbox 360 Games for Windows Hardware Surface Zune (4 / 8 / 16 30 80 / 120 HD) MSN TV Natural Keyboard Jazz Keyboard Mouse LifeCam LifeChat SideWinder Ultra-Mobile PC Fingerprint Audio System Cordless Phone Pocket PC RoundTable Response Point Venus (cancelled prototype) Education and recognition MCPs MSDNAA MSCA Microsoft Press Microsoft MVP Student Partners Research Studies related to Microsoft Licensing Client Access License Shared source Licensing Services Criticism Windows Windows Vista Windows XP Windows 2000 (section) Windows Me (section) Windows 9x (section) Office (section) Xbox 360 Internet Explorer (section) Refund Litigation Alcatel-Lucent v. Microsoft European Union Microsoft competition case United States v. Microsoft Microsoft v. Lindows Apple v. Microsoft Microsoft vs. MikeRoweSoft Acquisitions Altamira Software aQuantive Azyxxi Blue Ribbon Soundworks Bungie Calista Technologies Colloquis Connectix Consumers Software Danger Farecast FASA Studio Fast Search & Transfer Firefly Forethought GIANT Company Software Groove Networks Hotmail Jellyfish.com LinkExchange Lionhead Studios Massive Incorporated Onfolio PlaceWare Powerset ProClarity Rare ScreenTonic Teleo Tellme Networks Vermeer Technologies Visio Corporation VXtreme WebTV Networks Winternals Yupi Annual Revenue: $60.420 billion USD (2008) Employees:89,809(2008) Stock Symbol:MSFT Website:microsoft.com Further information: List of assets owned by Microsoft Corporation Categories: Microsoft hardware

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