Minnesota Answering Service Offers Physician Answering Service Solutions To Local Doctors

There is a ton going on with the medical industry these days

, no matter what side of medicine you are on. The state of the country following the recession has pushed many government officials and private entities to examine new technologies and strategies for ultimate efficiency in the healthcare industry.

For my private practice, we knew we would have to follow suit or suffer the consequences. We were going to have to make some expensive changes like implementing an electronic medical records platform. We were hoping to counter some of these expenses with some cost savings that would help us in both the short term and the long term. But how exactly would we be able to do it?

After a long bout of research, I had composed a pretty lengthy list of possible options. The option I found most intriguing was the Minnesota answering service. I rifled through my email contacts and sent out a blast to a couple of fellow physicians to see if anyone had ever used such a service. An old med school friend replied the next day, explaining how he had employed a Michigan answering service in the past to cut costs and increase productivity. He had a lot of really good things to say about the Michigan answering service, so I thought, What the heck? I called the operator answering service the next day.

The service was able to field all incoming calls from new and current clients in a professional, courteous manner. With more than 45 years of experience working for physicians, the Minnesota answering service had unmatched experience, and the trained staff was able to field calls in a knowledgeable manner by referring to prearranged scripts and our offices knowledge base. Operators are standing by 24/7 to field emergency calls and dispatch on-call physicians in a timely manner.

The company enabled us to handle a larger volume of clients without having to hire more administrative staff members. The professional staff members some of which have been with the company for more than 15 years are well-versed in medical terminology and understand the day-to-day needs of a doctors office.

Delivering messages for non-emergency items is a breeze. We can choose the platform for message retrieval, whether it be by email, text, fax, phone or web retrieval. The operator answering service gives us the flexibility we need in terms that we define, facilitating the perfect platform to keep my staff happy and on top of their daily activities.

For even more convenience, the company offers a custom web-based on-call scheduler for physicians. The platform works in real-time to make sure the correct physician is contacted for on-call duties. On-call staff change pretty frequently, so it makes sense to have a single, organized, accessible platform for all scheduling activities.

In the end, I was pretty happy with the choice we made. Several months later, were still seeing the benefits of bringing on the Minnesota answering service. Theyve managed to pick up close to 80 percent of our calls within the first three rings, ensuring timely customer service.

by: Gary Holthaus

POST COMMENT

Ohio Answering Service Keeps Local Shipping Company In Constant Contact With Clients Washington Dc Call Center Offers Home-based Businesses Greater Professionalism How To Make Cheap Or Free Voip International Phone Calls VoIP Benefits For Small Businesses Skype Download Reports Voip Training Configuring Voip - A Step By Step Guide Cheap Ip Carriers And Low-cost Calling Solutions How To Save Money With Voip Phone Features Voip Bans Anonymous Web Surfing - Bypass Internet Restrictions From School Or Work Voip Technology In Call Centers What Is Ringcentral Digitalline Voip And How It Works Choosing A Voip Billing Solution