Now that you own your Chip and PIN terminal - Tips for use

Now that you own your Chip and PIN terminal - Tips for use

The following are a few hints and measures to take once you have your new debit card terminal(s) working on your company premises.

- Always put the card into the terminal, even once you suspect that it's not a Chip and PIN credit card. It's always best to be certain, and the majority of Chip and PIN devices will tell you if a signature is required; although there are not so many cards that require this anymore.

- Always be certain that if the card needs a signature to accept payment that you follow the typical procedures of security measures. Some individuals may still make use of a signature strip card and particularly those from abroad. Its important to enable everybody to pay with as minimal hassle as is possible.

- Be sure that your debit card terminal is situated to be able to help the buyer enter their PIN number without difficulty and In private. Customers are not going to feel comfortable entering their PIN number if everyone around them can see the numbers they are pressing on the keypad.

- Relax if a customer has forgotten their PIN number or enters it wrongly. This doesn't mean you have a crook in front of you, or some kind of fraudster, it is often a simple mistake. If the card stops working and won't allow the individual to buy their goods and services, make a polite suggestion that they go to call their bank or credit card company on the phone in order to sort it out, and ask them if they can provide any alternate payment method. When you have a shop procedure for this type of thing then stick to this also. Failing to remember your PIN number is a standard problem and you should do your foremost not to humiliate your customer.

Let's suppose I cannot yet accept credit cards?

If you don't yet use a terminal with chip and pin capabilities, then your company will almost definitely still be danger of having to pay for fraudulent transactions when they occur. To be able to lower the risk of this, just upgrade your current hardware, to a Chip and PIN terminal which will help prevent a large amount of payment fraud.

You ought to consider contacting your company bank for information about accepting debit cards, or alternatively contact a credit payment processing professional who can take away all the hassle in setting up your payment processing solutions. In a lot of cases you can remain with your own company bank account and just depend on them for the payment processing. It's undoubtedly worth getting the extra security of Chip and PIN devices and maximising payment methods for your clients.

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