Optimize Your Field Service Management Software

The success of a service-based business depends on the ability to send the right

person to the right place with the right information or capabilities at the right time; and all this without needing a second chance. Field service management methods typically optimize processes and related knowledge that is relevant to scheduling, dispatching of staff into the field, information and parts availability and invoicing. Therefore, field service management software is necessary for optimal functioning of the service management life cycle.

Service management software has several important functions to perform, such as scheduling optimization, inventory and information repository management, and more. Some standard components and applications of a successfully deployed FSM solution are field technician management, contract management, product/pricing configuration, project management, reporting and service analytics and billing and inventory management. With the streamlining of existing processes, field service management software achieves improved workforce utilization and reduction in operational costs.

Service call software is crucial to capital-intensive businesses, telecom and utilities along with OEM firms that perform installation, maintenance, repair, or sales. Deploying best-of-breed FSM solutions help to improve processes and provide additional value to customers. Apart from that, FSM solutions can also be used to maximize profits, increase employee and resource efficiency.

Maximizing profits is perhaps the most important purpose of automating field service management. The FSM solutions can help you cut costs by work prioritization based on service level agreements, increasing first-fix resolution rate, intelligent scheduling and enabling better customer service. These information-ready systems are also extremely advantageous for capturing additional revenue opportunities.

Service management software can also be effectively utilized to improve the efficiency of a regular service call. By leveraging mobile workforce solutions, in combination with GPS technology, you can harness your field force and navigate your service operations in the right direction. The true value offered by service call software is in sales and service professionals being able to bring up customer accounts and service histories, warranty and service level agreements, product listings, offers, and other similar information on their mobile devices while on the field or with the customer.

The field service management software can be used as a stand-alone program or alongside pre-existing or on-site software systems. When a field employees time at work is used to the fullest, this translates into less overhead expenses and more financial gain for the company, due to increased employee and resource efficiency, whether the worker is employed by a start-up company or by an international conglomerate. In addition to increased revenues, return on investment can be seen based on improvements in field technician efficiency, increase in the number of service calls completed per day and on streamlining the invoice cycle.

by: dgeiger

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