Practical Tips For Government Officials And Employees

If you are a government official or a government employee

, you have the responsibility to maintain quality service in serving the transacting public with there respective transactions. Such responsibility should be implemented with utmost order and fairness among the people. Now here are important tips a government official and employee should know in order to maintain fairness as the public transacts with the government in order for the public to avoid fixers as well:

1. Fixing is not a public service. In fact, fixing distorts public service because of favoritism and pecuniary gains through tips and commissions. In order to preserve the integrity of the government office, stop insider fixing.

2. To facilitate is part of public service. If you receive additional income through tips and commissions, this is not facilitation. This could be a form of corruption because of altered motivation.

3. To stop the activities of professional fixers (outsider fixers), go after the insider fixers. Professional fixers exist because of their connections inside the government offices. The key to stop fixing is found in government agencies, and not among the professional fixers and transacting public. The culprit is the insider fixer - the government official or employees who earns his income while maintaining his connections to professional fixers and earn profits and rents on the side.

4. If there are many professional fixers roaming in a government office, it surely has many insider fixers among the officials and employees.

5. If the transacting public stays longer than is necessary, something is wrong with the system and the procedures in the government office. The situation is vulnerable to fixing.

6. If the response time is slower than the increase in number among the transacting public, something is wrong with the system and the procedures in the government office. This situation is likewise vulnerable to fixing.

7. If there are long queues of people in your office, something is also wrong. Adjust the procedural systems in your office. Mobilize more employees to attend to the transacting public during peak periods.

8. Disorder in the office compels the public to seek the assistance of fixers. The proper arrangement of desks, facilities and windows helps in putting order in the regular transactions. Allocate receiving or waiting areas for the transacting public.

9. Utilize stationary and mobile ushers and usherettes with proper identification. These people should be approachable and personable so as not to frighten or discourage the public.

by: Irsan Komarga

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