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Quality Management System

Quality Management System

Quality Management System

A robust quality management system that promises reliable and consistent service delivery

Our quality policy is derived from our value system of being reliable and consistent in all client engagements. The quality model is designed to cater to the dynamic business transformation environment. We diligently manage all projects and apply process and system thinking to deliver the best possible outsourcing solution; which will optimize the client business operations and enable clients to reach difficult targets.

Consistent quality and ongoing improvement is the keystone of all projects at Invensis

We make sure, our clients find Invensis as the right partner while outsourcing their business processes to us. Our high quality services mitigate the risk-factor in the offshore engagement. Total transparency with the client, clearly documented processes, continuous performance evaluation, process improvement, benchmarking and an overall value creation that results in a higher ROI all these aspects have delighted our clients and made us an outsourcing solution provider with a difference.

We consider quality as our core

We go the extra mile to make sure that we meet and exceed not only our clients' desired quality standards, but also the industry standards. With strict quality guidelines and frequent performance checks we ascertain that our agents follow the guiding principles all the time. All the Critical To Quality attributes are identified and incorporated into the training programs, in the transition stage of the outsourcing. Appropriate quality training is provided before going live. Several automated quality check mechanisms are in place that help us in identifying quality lapses and correct them in time.

We strive to be a business transformation company with an edge over others. Our impeccable track record of managing the delivery metrics like Quality, TAT and End User satisfaction is further enhanced by the innovations and value additions delivered through our outsourced solutions.

Six factors that enable us to offer high quality outsourced solutions to our clients

Delivery excellence: We go all-out to ensure delivery excellence through service optimization, architecture improvement and business process optimization.

Service reliability: We ensure dependable delivery of services through quality assurance, process risk management, information security, SLA tracking and mistake proofing.


Innovation and transformation: We achieve this through re-engineering, process automation, transformation and Business Analytics.

Performance management: We deliver world class performance through Balanced Scorecard approach, process measurement index and performance benchmarking.

Value creation: We offer value addition to our clients through reduced cost, improved process efficiency and productivity.

Industry benchmarking: We constantly measure our effectiveness in line with the international benchmarks and strive to meet and exceed them.
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Quality Management System Anaheim