Reporter unannounced visits: Some home appliances business services hotline no answer - appliances, service, maintenance - HC Network Appliance

Reporter unannounced visits: Some home appliances business services hotline no answer - appliances

, service, maintenance - HC Network Appliance

"3? 15" unannounced visits to some of the former's home appliances business service situation This year

(2006) "3? 15" approaches, in order inspections of the situation on the importance attached to consumer complaints and service standards, yesterday

(March 6, 2006)

, Co-reporter for the network in Jiangsu quality staff

Mobile

,

TV

,

Washing machine

,

Air conditioning

, Smoke machines and life of the people closely related to the five major business services hotline and after-sales service to make unannounced visits. The unannounced visits are four mobile phone companies, washing machines, there are three companies, there are three air-conditioning business. Rituals have discovered that some business services hotline and after-sales service Nanjinrenyi, some enterprises have even non-existent telephone service. CEC

T (Capitel) Mobile unannounced visits to the situation: the staff is not responsible for the hotline number service workers 12:58 noon yesterday, journalists and the quality of rights protection network in Jiangsu

Office

CE staff call

CT

(Capitel) Nanjing branch service hotline 84505309, the call is connected in no answer has been in state. 13:00 Our reporter dialed CECT (Capitel) Nanjing branch of another phone 84503578-84, after the call is connected, to a consumer's identity to a staff member asked to purchase the Capitel Mobile Once black case, where to go repair, the availability of spare machine? The staff member said the public can purchase invoice with the fish in Nanjing city streets 57 mobile phone repair points to repair. According to the "three

Package

"Provides that if the maintenance point with accessories, public phones can be repaired in a day,

Motherboard

Relatively long time to repair. About the availability of spare mobile phones, the staff member said that now they alternate phone Nanjing maintenance points have been checked out, no spare aircraft available. Asked the service workers of the number of staff, the staff member replied that he did not service the work number. ZTE Mobile unannounced visits to: The staff did not phone the provisions of common sense 13:24 pm yesterday, reporters call

ZTE

National toll-free number 8009009999. Call is connected, the journalists said in July last year, the quality problem to buy mobile phones, mobile motherboard repaired 2 times, whether the back plane. No. 202, a work of staff, said board members of the public to buy mobile phones do not fix the maintenance of two times, they can not back machine repair, motherboard repair mobile phone ZTE provides more than 3 times to return machine. For the Restoration of staff explained, "

Mobile

Phone repair replacement return the liability of goods, "the 13th stipulates: in the three bags, mobile phones, performance of the host failure occurs by two maintenance, they can not function normally, with three bags of evidence in the repairer to provide repair records by

Sell

Who is responsible for the consumer a free replacement with the same model specification mobile phone hosting. Sony Ericsson Mobile unannounced visits: The services in satisfactory condition 13:36, reporters call the national hotline 4008100000 Sony Ericsson said the purchase of Sony Ericsson mobile phones has more than 15 days, the phenomenon of cell phone crashes occurred, manufacturers how to deal with. Miss Han answered the phone said, journalists can be sent to your phone No. 88-2, Lung Poon Nanjing Road maintenance point for detection. Later, Miss Han warmly to the maintenance point of Nanjing told reporters the phone and asked reporters to leave contact information, said that as soon as possible contact with reporters. 13:38, Nanjing Ericsson call center staff, a telephone call to reporters said the reporters could be sent to their mobile phones purchased for testing centers, if the center

Spare Parts

Complete, then 2 hours on the phone can be repaired, if not fitting, then, can be repaired within a week, call center can provide the public with alternative machines. Sony Ericsson Service Centre in Nanjing, said his staff, who contact with journalists the next day. Siemens

Mobile unannounced visits: The service basically satisfied 13:41, said a press call 4008885656 Siemens, Siemens mobile phones to buy some quality problems, maintenance of Siemens in Nanjing where the point? Answer the phone for the staff of a Xing Hu told reporters that the maintenance of Siemens has 2 points in Nanjing, Address: Room 301, Big Stone Bridge 29, phone 83193022; another service point address: Hongwu North Road, No. 115-8, Phone 84710500. Xing Hu's subsequent staff according to the address provided in Nanjing Bridgestone dial telephone service, a staff member answered the phone said the Siemens mobile phone quality problem, you can point to the maintenance treatment, if the phone board 2 still not repaired over the maintenance, they can replace the motherboard for mobile phones. If the phone is still "three guarantees" period, the replacement phone motherboard no more than a week, they can also provide back-press machine.

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