E-mail Assistance: E-mail assistance is the technology where the user sends mails
to the technical department mentioning the issues and gets a reply mail from the technician with a set of steps to be done for the resolution.
Advantages of Remote Computer Support: Online computer support is very much relevant now a days as these are the ways how a user can easily and quickly contact and get hassle free technical help without losing enough time by waiting for a technician to come at his/her place and help. Business: In due to course of time, demand of computer services hugely increased which has given birth to the independent industrial section of customer service. This industry became a major part of the Information Technology which has become the backbone of businesses worldwide nowadays. The concept of outsourcing was unsaturated with the ideas of using cheap labor resource which took birth during the Industrial Revolution.
Customer experience: Nowadays customers are mostly dependent upon online computer services rather than local vendors for computer issues. Their dependence on online services increased on the basis of the reliability that they will get assistance whenever they want. They feel it comfortable to contact people online to get the service at an instance so that they need not to wait for fixing up the computer and get it fixed sitting at home. They want to enjoy the online computer support like "Automated PC Support at finger tips".