Rhubs Remote Support Appliance

In this technological world, people started realizing and using remote support software to remotely control their PC on LAN or over the internet

. For an enterprise, the remote support software is helpful to build a more customer oriented business. Web conferencing and remote support are the major tools that can enable a organization to realize viable means to ramp up their customer support capabilities.

Recently, RHUB Communications has announced that they have developed their TurboMeeting Version 4.0 web conferencing and TurboSupport remote support appliances to cater to the growing demand for a fast and an easy to use online conferencing tool.

Some of the merits offered by RHUBs TurboSupport are:

Secure remote desktop support for PCs and Macs;

Unattended remote support of up to 1,000 PCs;

Mini web conference, online training;

Collaborative multi-tiered tech support; and

File transfer, recording, remote printing, remote reboot.

The TurboMeeting appliance runs on the companys unique Universal Attendance technology so as to enable support sessions to be conducted on any platform such as Windows, Windows Mobile, Mac, iPhone, UNIX and Linux. The web-based video conferencing enabled by the solution are secure as it runs on the users own firewall. Generally, RHUBs TurboMeeting is useful for web conferencing, webinar, remote support and remote access, and participants need not download and install software of any kind.

The functionalities of RHUBs remote support solution offers remote control, file transfer, chat, mini-meeting, multi-tier collaborative support, and remote reboot. A free audio conferencing service comes packed with the solution.

The APIs are available for full customization and quick integration with users websites and applications and the remote support appliance also allows users to convert a remote support session into a fully web collaboration session that will help increase the speed of collectively resolving the most difficult issues and conduct real-world case based training for new support staff.

According to the company, the appliance offers full control to the users and it is a onetime purchase product. There are no monthly fees or IT maintenance fees.

by: Jeffery Bella

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