Saying No to Customers
Saying No to Customers
Saying No to Customers
Today at Code My Concept we want to give you a few tips in case you are having a bad day, or week, or month about how to treat your clients with the best customer service ever. Let's remember we all are employees and have been clients so, a good way to be emphatic is to think, "how I will like to be treated?" For example when a client asks for psd to html conversions, our greatest html coders get to work, or when asked for a drupal template they are shown the most awesome mark up, and even with email templates a customer got what they asked and wanted for the service and final product.
First of all we should remember that we are humans (and great coders), a simple thing that can be forgotten easily in this huge business of technology, but we must admit that it will definitely be easy if we could install in ourselves some kind of software that will give us all the magical answers in social and business communication, wouldn't it? As time goes by it doesn't sound crazy anymore.
Let's get to business "clients" what a wonderful and stressful word it is, isn't it? But in CodeMyConcept we have some codes to give great customer service:
1. Patience- the first one and maybe the most difficult of any other, you can control your temper by taking deep breaths and really analyze what the problem at hand is. Sometimes the tragic war could be prevented just by listening. How to make sure it is a Wordpress conversion and not some other CMS implementation.
2. Be diplomatic- no matter what DO NOT INSULT THE CLIENT BACK, even if the client is a little rough, they are paying for a service or product and have every right to have the best of it, bad words could not really been directed at you but at the situation or just came from frustration.
3. Be smart- if you are not what the person is looking for, try to explain what they really need and that you would be happy to help any time, this way you can make a future customer or be at the top of their head in what they categorize as best customer service on that persons mind.
4. Remember 3/33- if you provided good customer service, the client will tell to 3 of their friends, but if you mistreated them, this person alone will tell to 33 people how awful you are. Keep that in mind!
5. Say no- when the time comes that you really can't help them, tell them the reason why, could be because you're not in charge of that area, there are no more products, but you should always provide them with a solution.
We all feel uncomfortable when the times comes when the confrontation cannot be delayed but at CodeMyConcept we try to get the best of it and win the clients' trust and satisfaction, you can optimize your services by studying your customers and giving them out topics they could be interested in when the service has been completed. There must be a balance, you cannot say "Yes" or "Not" to everything, keep in mind that by optimizing your products and services you will get more recommendations, more trust and more customers leading you to a future success.
Well now you got the tools, tell us how they worked out for you and keep on the edge for more awesome new topics.
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