Sensible Application Management Is The Key To Success

Owing to the changing business needs, organizations are outsourcing their application portfolio for attaining efficiency and profitability

. In this scenario, application management has become of great importance. Without tight control over the process the business may experience unwanted glitches. For realizing both short-term and long-term business goal the organizational IT strategy must be foolproof and take care of all the functional components. While identifying the existing gaps in the system is important, managing the applications sensibly becomes a prime responsibility of the system planners.

Having a reliable and available application management portfolio is very important for any organization. It involves handling the applications, their maintenance and transformation of data. The IT strategy becomes critical because of the varied nature of the applications that are involved in todays business. For example, an organization now may employ off-the-shelf applications like SAP or Oracle; legacy applications like Mainframe or AS 400 or bespoke applications like Java or .Net. The resource optimization also becomes important in these circumstances. A service provider must have resources having proper expertise and domain knowledge to tackle the situation.

IT strategy these days does not rely on dependency on a key person. The processes are broken down into smaller modules and emphasis is on round-the-clock support and knowledge retention. Application management in this virtual environment therefore should be well planned to present continuous support with seamless operations and minimum downtime. Though human resource planning is important for optimum result there should be automated checks and continuous reviewing of the manual processes. This also ensures highest productivity and maximum return on investment.

Application management also involves application development, integrated service management of the framework, presenting a unified platform and managing applications keeping in view of the related services. If the process is outsourced the IT strategy must ensure reduced cost of services, scalability, optimization of assets, compliance to best practices and cost of the service on the basis of utilization. Along with these, the ongoing support services are also to be at the highest level for smooth functioning of the business.

While outsourcing the account management one must look for enhanced business values. Consolidation of support activities is needed with L1 and L2 support and proper IT strategy. For this you must have global view of the capacity and availability management, configuration-related information and proper sizing of infrastructure support. Release management should be another component of application-related operations. Database services, mainframe services and middleware services are offered by many leading providers and they look into your business structure to customize the management system for you.

Operational transformation and IT transformation are equally important for your application management services. In operational transformation shared documents are presented in the form of operations. Concurrent operations are also supported and the IT strategy ensures that this is managed at every stage of the operation. Both short-term and long-term strategic plans are designed to achieve the target. When the system is in perfect synchronization, there is no technical or functional gap and it runs with its optimal performance.

by: Sharon Evans

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