Sharepoint Consultants Can Incorporate Different Types Of Im Into Sharepoint 2010

SharePoint consultants do agree that there are quite a number of IM in SharePoint 2010 and these are meant to cater different kinds of requirements

. As per SharePoint consulting some of the leading types of IM in SharePoint 2010 include:

Consumer IM: Consumer IM is not restricted within the security gambit of a single organization, as it can also contain different types of protocols. The features for this type of IM is dependent on the kind of service, however, this type of IM is extremely robust and offers all kinds of features including group conferencing, video chat and file transfers. Consumer IM requires the user to create an account with the service. These services are usually web based and some of the examples include GTalk, Facebook, Yahoo and MSN.

Commercial IM: Commercial IM is something that takes place as part of support and sales activities. In this type of IM many-to-on conversations take place, as these services enable anonymous communication from a customer to few internal representatives of the organization.

EIM: Enterprise IM or also known as Unified Communications (UC) is a kind of Consumer IM but inside a corporate firewall. This type of IM provides services such as video chat, group meetings and presence engine and some of the top players include Microsoft, Cisco and Avaya.

Out-of-the-box: Most SharePoint consulting teams agree that when you combine out-of-the-box with SharePoint, which can be Standard or Enterprise you get a kind of IM chat type functionality. If its SharePoint 2007 then SharePoint consultants point out it is Chatterbox and if it is SharePoint 2010 then it is Note Board.

The advantage of using Note Boards is that can be configured within minutes and shares a really good integration with SharePoint and AD. However, this type of chat functionality is primarily meant for internal communications because it is not transactional based chat. One aspect that users need to be aware of is that conversations are linked to a URL, therefore anyone who accesses the site page can also view the conversation.

Out-of-the-box along with Consumer IM: If the IM service provider has developed Flash based HTML embedded objects, then in all likelihood, this type of IM can also be used with SharePoint. SharePoint consultants pinpoint that this enables a type of browser chat. Since many times conversations are from many-to-one, it shares an approach that is quite similar to commercial IM. In this instance, the web users may be anonymous while the internal user is designated to receive the conversations. This enables the internal user to monitor their buddy list and get chat requests from the site. Some of the examples include MSN, Yahoo and Meebo.

Out-of-the-box with Commercial IM: Most SharePoint consulting teams agree that this type of integration is meant to be highly variable. A similar approach like consumer IM is also adopted here and therefore if the service features Flash based HTML embedded objects, integration becomes quite simple because what is required is pasting the paper code in the Content Editor Web-Part. In this type of instance, there exists two administration points where one is SharePoint site that enables external users to create a request for internal conversation and the service site where internal users will manage conversations. This type of IM is perfect for customer facing sites that requiring an option of live chat for sales and support.

by: Dylan Rodriguez

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