Small Appliances Exist "maintenance Difficult" Issue No Guarantee After
With modern Life The Promotion, Small appliances Extensively into the average home
, and more and more intelligent human personality fashion products as
Consumption New favorite person. It is understood that the scale of China's small household appliance market has reached 85.3 billion, but such a huge market sale
Service In particular the maintenance of complete lack of serious problems, become the focus of one of the appliance repair complaint.
Bacheng business without service Network Recently purchased a Shopping Mall in Guangzhou, Mr. Chang told reporters that the appliance, the person told that he was not in the mall after the maintenance point of maintenance, because the factory commissioned another company, which makes more fear Mr. Chang, whom the future maintenance do not know.
Guangzhou Association said home appliance, small appliance repair their own products to consumers are generally sent to the designated repair point, home services, not maintenance staff, maintenance of small household electrical appliances now there have been many problems, mainly in the service awareness poor service network is not perfect, the service level uneven and so on.
According to reports, small household electrical appliances can be divided into assembly machines, and other OEM machine and several own brand, which commissioned the assembly of machines are generally responsible for repairs other maintenance departments, or special service units, partly occupied for a very large proportion, but the commission is not a lot of stable relationship, so the same brand this year and next year may be different maintenance locations, and manufacturers will not notice the consumer, so do not know who to turn to Mr. Chang was an embarrassing encounter . Other own-brand companies set up their own maintenance service system, but some brands subject to the size and cost of service system is not perfect. Some of the emerging enterprises simply say no after-sales service of a. In addition, the replacement cycle is short because of small appliances, zero
Fitting Inadequate reserves, but also often have no way to repair can buy the case.
According to the China Association of Household Appliance Industry
survey data show that 80% of small household electrical appliances manufacturers have not established after-sales service network. 15% of companies rely mainly on special service units of service, less than 5% of small household electrical appliance enterprises have more sound after-sales service.
Be clear to buy "three guarantees" service
Guangzhou Association Yao Wenzhen said home appliance repair, service is the marketing guarantee of after-sales service has become a household electrical appliance enterprises plagued rapid expansion of small bottleneck.
It is understood that the majority of small appliances still in the low-end products, some only a few dozen dollars into the already low maintenance, and most small appliances brand, small scale, so after-sales costs are relatively higher. Yao Wenzhen said, there are no specific policies for small household appliances, but some of the products as applied to "three guarantees" policy, that refunding, repair, replacement. For manufacturers not to pledge, consumers can ask the sellers responsibility.
In addition, the "home appliances
Electrical Price tag that provides maintenance services "also covers small appliances, household appliances, such as maintenance fees, Guangzhou, rice cooker price list in maintenance costs between 20-30 dollars,
Fan In 25-30 per hour, Microwave ovens
At 30-60 yuan. Consumers can find arbitrary charges of complaints in a timely manner.
Small Appliances Exist "maintenance Difficult" Issue No Guarantee After
By: xtxtx
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