Standard Chartered Bank: Here For Good

The Standard Chartered Bank came into being in 1969 as the result of a merger of two separate banks

, The Standard Bank of British South Africa and the Chartered Bank of India, Australia and China. The Standard Bank was founded in 1962 in the Cape Province of South Africa, and the Chartered Bank started in operations in 1853, and opened its first Indian branch in Kolkata in 1858. The bank operates about 1700 branches including subsidiaries in 70 countries worldwide.

The Indian headquarters of the bank are located in Mumbai. Standard Chartered provides a host of services like personal banking, preferred banking, private banking, priority banking, wholesale banking, NRI banking and SME banking. Its products include deposit accounts, credit cards, debit and prepaid cards, loans, mortgages, treasury and custody, forex services, principal finance, general insurance, life insurance, and investment services. Standard Chartered bank also takes seriously its Corporate Social Responsibility role, with various initiatives running to build sustainable programs that can help in the progress of communities where the bank operates. The bank has won many awards for best practices in banking and finance, like the Best Debt Bank in Asia by the Best investment Bank Awards 2011, Best Global Banking Website by the World Best Internet Bank Awards 2011, and many more.

In competitive banking, it is of foremost importance to have maximum customer satisfaction. As one of the leading global banks, standard chartered customer care is dedicated to providing the best assistance and service to all its customers. The staff is superbly trained in all products and services of the bank, and follows every code and policy regarding fair and honest treatment of customers. The bank aims at diversity and inclusion for its customers, and has several tailor made products to suit the needs of individual and corporate clients.

The bank values customer feedback, and all complaints against Standard Chartered are resolved meticulously under the grievance redressal policy. Clients can register their complaint online on the website, or can call at any of the helpline numbers listed for each branch. Customers can also email or SMS their complaints. In case of unsatisfactory response from the bank staff, the complaint can be escalated to the Principal Nodal Officer, or the Head of Service Quality. If the customer is still not satisfied, the complaint can be taken to the Banking Ombudsman for resolving. All resolved and unresolved Standard Chartered complaints are recorded, and a summary is made available every year, detailing the number and type of complaints and policy action taken. With a focus on creating value beyond profit, the bank has fulfilled its vision of being a catalyst for change, and has successfully built a very strong foundation for new banking initiatives aimed at the developing world. The bank believes in sticking by its clients through good times and bad, it claims to be working for progress, for people, in the long run. It surely is making through its objective of being here for good.

by: Dinesh Akosha

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