Success Of Call Center Industry Through Outsourcing

There are a number of call center companies in the Philippines today that offers

outsourcing call center services to companies and businesses all over the Philippines. However, other than just companies within the Philippines, many call center companies in the Philippines have also stretched their services to offshore companies. One popular example is Magellan Call Center and their Order taking services.

Success of Call Center Industry through Outsourcing

The call center industry of the Philippines first started as plain providers of email response and managing services. However, because of the demand for a more customer oriented service through actual talking, many agencies in the Philippines started to incorporate a number of customer relation services such as travel services, technical support, education, customer care, and financial services.

This was the start of the growth of the call center industry of the Philippines. Because of the growing demands of call center services in the Philippines, a number of call center companies have been established all over the Philippines, particularly in Metro Manila in which the bulk of call center industry is still found.

Part of the reason why the call center industry gained a lot of success in the past is because of their outsourcing services aimed to offer call center services to small and medium companies and businesses.

This allowed them to focus more on their core business rather than expand it to include a call center department of their own. This is one of few reasons why Magellan Call Center gained a lot of success in the past, offering Order taking services and other customer relation services to small and medium companies.

Offshore Outsourcing Services

The rapid growth of the call center industry of the Philippines caught the attention of many foreign companies, particularly those from western countries such as the US. Because of this, many offshore companies have come to the Philippines to make deals with call center companies and agencies in the Philippines, such as Magellan Call Center.

This expansion in outsourcing greatly gave the Philippines more competence in terms of providing the best call center services in Asia. Part of the reason why many offshore companies have chosen the Philippines as their base of outsourced operations is because Filipinos are known for their fluency of using the English language. And with the addition of cheaper workforce, the Philippines became a very competitive country in Asia.

This also led to a number of multinational companies and corporations to expand their business in the Philippines. Popular examples include Sykes, Convergys, eTelecare, Accenture, and many more. Although these companies have gained a lot of popularity among many local and foreign businesses and companies, call center companies such as Magellan Call Center and their Order taking service are still popular in the market, particularly because of the demand for affordable call center service packages.

by: Nancy David

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