The Benefits of Using Unified Messaging
Unified messaging, or UM, is the process of handling voice
, fax and regular text messages as objects in a single mailbox that a user can access either as a regular email client or by telephone.
This integration of different electronic messaging and communications technologies (such as email, SMS, fax, voice mail, video messaging) into a single interface is accessible from a variety of different devices. This process means that all types of messages are stored in one system. Voicemail can be delivered directly into the users' inbox and played through a headset or the computers speakers. PC users can open and play back voice messaging if their PC has multimedia capabilities and fax images can be saved or printed. Users can access the same mailbox by telephone and if they do their ordinary email notes in text form will be converted to audio files and played back.
Unified messaging is convenient for mobile business users because it allows them to reach colleagues and customers through a PC or telephone, whichever device is more easily accessible or available. Some services even offer worldwide telephone access, which it perfect for businesses which require a lot of travel from country to country, making accessing all communications easy and convenient.
Used mainly in corporate environments, the goal of unified messaging is to enhance and improve business productivity while decreasing communication issues, simplifying the experience for the user. This process offers new options for workflow because it allows users to attach notes or documents to forwarded voicemails. By bringing together voice, instant messaging, email, voice mail, web conferencing and video conferencing the aim is to make communications seamless no matter the method being used. In addition, UM can integrate communication processes into existing information technology infrastructures such as CRM, ERP and mail systems.
An additional benefit to UM is the concept of knowing a person's presence, an added feature that allows colleagues to be aware of each other's status (whether available, busy, in a meeting, or offline) and then choose the most appropriate communication method to use, therefore ensuring effective communication.
UM's IP and digital communication systems are reliable, secure and easily scalable in size and capability. This process makes UM more adept at handling sophisticated applications including:
VOIP (voice over internet protocol)
Call Centres
Work groups
Overall, the benefits of UM include:
Collaboration anytime, anywhere
Access from phone, email clients, web clients or mobile devices that are easy and intuitive
Ability to respond to time sensitive communication faster
A flexible platform that can be easily integrated with your current and future business systems
Secure and reliable service IM's highly secure messaging capabilities help ensure critical business data is protected and compliant with all regulations
Consider unified messaging as an excellent way to streamline your business communication processes, simplify access to a number of different communication methods and make your business more efficient and effective no matter the place or time you are working.
The Benefits of Using Unified Messaging
By: Grant Mitchell
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