The Chronic Problem Of Consumer Disputes Complaint Appliance Dimensional Objects Should Be Clear -

Not long ago, Ms

Not long ago, Ms. Wu to complain

Air conditioning In the "three guarantees" during the leakage of fluorine, or both after repeated use of fluoride, so she will at that Silbury "Notice" to the business sector. However, the business sector was found in the mediation process, as Ms. Wu and demand a replacement, the real object of complaints should be sellers, after several twists and turns, Ms. Wu has missed the "three guarantees" provisions of the replacement period of 15 days. With air conditioning,

TV , Refrigerator , Water heater Large increase in complaints such as home appliances, industrial and commercial department to remind

Consumption Those involved because most large home appliance repairs, took longer, in case of disputes, consumers should figure out the target of complaint, and in the "three guarantees" to choose the retirement period, replacement or repair.

Trigger Home Appliances Consumer disputes are mostly commodities. Business Centre 12315 related complaints received during the first half of this year mainly in air conditioning, color TV, refrigerators and water heaters, etc., in which air conditioning 162, 172 color TV, refrigerator 68, heater 77. The basic performance of such complaints in the maintenance issue, are: non-compliance "three guarantees" provides business-promised the "three guarantees" not to honor the period; in for repair or maintenance fees during the period not; repair damage or missing items; not provide timely repairs or maintenance there are many causes of failure and malfunction caused the division of responsibilities and so on. Because China is no uniform standard appliance repair, there is no uniform norm and

Management Way, maintenance personnel skill level is difficult to keep up with the technical requirements of new products and spare parts shortages often occur easily delay the "three guarantees" the best time, while consumers were often missed because of insufficient evidence, the best time activist.

This end, the business sector to remind consumers, Returns, and repair of home appliances to choose the best time. "

Zhejiang Implementation of the

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