The Dos And Donts Of Hosted Contact Center Implementations Market Research Report

As the economy recovers and businesses prepare for retrenchment in consumer spending

, enterprises have changed the way they invest in customer service technologies. Today, technology investments in customer service must be vendor-agnostic, flexible, and achieve RoI within six months. This has increased the number of hosted or in the cloud deployments.

Over the past two years, under extreme pressure to retain customers, increase customer loyalty, and reduce overhead costs, enterprises have been forced to rethink their customer care strategies to strike the right balance between effectiveness and efficiency. The contact center is at the heart of this strategy. Because of shrinking budgets and limited in-house expertise, enterprises are increasingly investing in hosted contact center services to reduce capital outlay and to access a wide range of technology options. This enables enterprises to develop new business processes and create more flexible staffing plans.

Table Of Contents :

Executive summary

In a nutshell

Ovum view

Market pressures create the need for the hosted contact center

How technology complements strategy

Ten best practices for implementing a hosted contact center

Summary

1. Start with a clean slate

2. Understand the technology and resources that you already have in place

3. Link front- and back-office functions to improve the overall customer experience

4. Understand security implications of a hosted contact center

5. Think about contact center staffing more flexibly

6. Look into new products and features that will improve your business results

7. Focus more on the customer and less on the infrastructure

8. Think about monitoring and analyzing your business more frequently and in different ways

9. Plan well to make future possibilities a reality

10. Use the hosting providers contact center experience to help guide you

Conclusion

Making changes without disrupting process

Definitions

Hosted contact center

List of Figures

Figure 1: Channel preferences across demographics

To know more about this report & to buy a copy please visit :

http://www.visionshopsters.com/product/7544/The-dos-and-don%E2%80%99ts-of-hosted-contact-center-implementations.html

Contact us:

Visionshopsters

Ph : 91-22-40583020

Email: marketing@visionshopsters.com

Website : www.visionshopsters.com

by: Visionshopsters

POST COMMENT

Use Affiliate Marketing Methods To Increase Profits Credit Agricole Group - Swot Analysis - Market Research Reports On Aarkstore Enterprise Coca-cola Femsa, S.a. De C.v. - Swot Analysis - Market Research Reports On Aarkstore Enterprise Decision Matrix: Selecting A Speech Analytics Vendor Market Research Report Valenti International Gross Disconnect In Markets Get into the festive spirit at European Christmas markets Book Early For Your Christmas Markets Break High Performance Affiliate Marketing 5 Steps To A Successful Joint Venture Marketing Campaign Need Email Marketing Help? Here Are A Few Tips How Social Media Presence Employs A Strong Influence Over Online Marketing Strategy Gold Market Update From Pennytobuck.com - Sila.ob Gold American Mining Corp. Getting Countless Leads Through Viral Marketing By Melissa Ann Mitchell