The Platinum Rule - A Tool For Managing Employee's Emotional Intelligence

The Platinum Rule - A Tool For Managing Employee's Emotional Intelligence

It is also a very self-referential approach, which does not recognize the other person's independent individual identity. The Golden Rule can be useful if you adhere strictly to basic core human values like freedom, love, respect, or autonomy.

Problem is we all have different ways of experiencing and achieving those core human values.

A manager is much more likely to successfully help employees experience their humanity by using The Platinum Rule because in it you identify the specific, personal behaviours with which the person can be the person they were meant to be.

A key skill in being able to enact The Platinum Rule is Emotional Intelligence (EI). The ingredients in EI are: self-awareness, self-management, social skills, empathy and leader assertiveness. A manager, by using The Platinum Rule models emotional intelligence which then employees are inspired, challenged and confronted to increase their own personal level of EI.

Without self-awareness a person cannot manage his behaviours. The outcome of these two lacks, is a developing victim stance: "I don't know why this keeps happening to me. My co-workers keep rejecting me. I feel helpless. And now I'm angry."

At this point a Platinum-Rule-centered-manager would ask the employee, "If you could change your experience with your co-workers, would you be willing to give it a try? Are you interested in having a better experience here?"

If he says, "Yes!" We can proceed to have a conversation that would help him develop an awareness of his behaviours that result in his co-workers treating him badly.

If he says "No." The next question is, "So, are you telling me that you are OK with having crappy relationships with your co-workers?" If he says yes, its time for a reality check and probably a career planning move out. The manager would say something like, "The goal is for everyone on my team to work productively together. If you are unwilling to do that, then I don't want you on my team." This statement is in line with the Platinum Rule -- respecting his wishes.

But let's proceed on a more productive path.

The next step is to help the employee develop his social skills by teaching him how to relate more clearly with others.

Active listening is THE most powerful skill -- and easiest to learn with real fast ROI's.

Then we go to empathy. Teach the employee to develop an understanding of how people think and feel about his turbulent-causing behaviours.

Now comes one of the most difficult things to do with peers. Enact leader assertiveness by admitting to one's unproductive behaviours, asking for help from people to learn better ways and to keep on it until the negative behaviours are extinguished.

And that's how a manager uses the Platinum Rule to increase an employee's Emotional Intelligence.

And now I invite you to claim your F.ree Instant Access to your copy of

"A Taste of Genius: 6-Steps to Creating A Business Where Good Talent Likes to do Great Work."

Visit http://www.subject2change.ca

From Dr. Jim Sellner, PhD., DipC. - The guy who works with you to create workplaces where people love to do their best and customers love to do business with you.

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