The Sunshine Industry Of The Philippines
The Sunshine Industry Of The Philippines
The Sunshine Industry Of The Philippines
The call center industry is considered as the largest industry in the Philippines today. What made it successful in the Philippines is because of many outsourced companies from the US, and other countries around the world, as well as the full support of the government, particularly of Gloria Arroyo's regime.
Many sought the industry as the the Sunshine Industry because of its massive expansion over the last 10 years. It is also considered as one of the fastest growing compared to what it was in the past.
The growth of call center industry
In the past, the call center industry in the Philippines were merely providers of email response and managing services. However, the industry have significantly changed when a number of companies from the US and other Western companies have decided to choose the Philippines as their base of outsourced operations.
Part of what made them decide is that the workforce in the Philippines are far cheaper than in the US or other European country yet provides quality work particularly because English is the second language used by many Filipinos.
Because of this, a number of new services have been introduced in the industry. Apart from email response and managing services, most of these outsourced companies have introduced a number of new services, which most include customer relations andOrder taking service such as travel services, technical support, education, customer care, and financial services.
Other than customer relations andOrder taking service, many of the largest call center companies in the Philippines have also introduced a more business type of customer relations, such as online business to customer support, and online business to business support.
The call center industry during and after global recession
The global recession have made significant impact in the call center industry of the Philippines. Since many call center companies in the Philippines are outsourced from the US, many of these have closed down, resulting in large number of unemployment.
Though many still stands, their standards have significantly changed since global recession, introducing more tedious and challenging recruitment process and requirements. Though many of their services many only include customer relations andOrder taking service, call center managers require graduates who are extremely fluent in English and above par IT skills.
However, though the global recession have made a significant downfall in the call center industry of the Philippines, the government still sees the industry as their Sunshine Industry since it was known as the largest, as well as the fastest, growing sectors within the economy.
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