There Is A Decline In Customer Service Now, Tiring Isn't It?

In this day and time it seems there is a significant decline in customer service offerings

. So one has to wonder why this is happening, it seems that none of the people or the companies involved have any care about you being a customer any longer. Is this the way it just is now or are the companies not teaching any respect?

Many will speculate and say that it has something to do with the computer age and that is the reason why many companies don't have the same level of customer service that they used to. They believe that it is the long wait times and phone answering services that create the feeling of a lack of customer service, but is this truly the case? Surely those computer generated responses that have you pushing hundreds of numbers just to get to the menu you need or to a live person can drive a person insane but is it really the reason for failing customer service?

To make this point look at the commercial flight services. There was one of the airlines that used to have a motto of flying the friendly skies, but that is in decline, in reality it is gone for good. If this service industry was very customer service friendly in the past why is it they can't still do it that way now? It may be because most of the people in the public are becoming very complacent, they are used to being pushed about here and there, treated like a number only.

So then take a look at comparing the commercial flight industry to the private jet charter industry. If you look at the differences in their customer service performance you will see a huge difference in the level of caring about the customer and meeting their needs. This difference is what is pushing the private charter services to a higher level, the customers are taken care of and that's what all they want, someone to respond to their needs.

You know that it is not just the airlines having a problem here, there are many other companies who have issues with poor customer service. And the problem with rude agents and lack of caring will continue if the public just puts up with it. If our providers want to save some money and have to cut back in some areas that is understandable, but if it is causing a problem for the customers then the customers may just decide to go somewhere else.

by: Daniel Pott

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