Tips and techniques for excellent Customer Service

Tips and techniques for excellent Customer Service

When your customers are satisfied, the opportunity for repeat business increases exponentially. Good customer service is all about bringing the customers back and sending them away happy happy enough to pass positive feedback about your business to others. This is a primary factor for achieving success in business, but it seems to have more importance when it comes to a restaurant business. You can enhance the customer service in your restaurant business by following some simple techniques.

Never argue with the customer:

Under any circumstances, you must show the kindness to the customer. Always be helpful and attentive to anything that they need. You should never argue with the customer. And always you must strive to be flexible and to give some concessions, for example, when customers ask to change any dish or menu, or when you asked to pay in a currency different from the usual.

Show interest:

You must always show interest and try to be diligent with the client. As soon as the customer enters the restaurant, you should welcome and follow them until they take a table. Then, immediately, you must put the silverware and give them the letter from the menu. If a customer comes to a restaurant and sees that no one comes close or who do not pay the covered quickly, may feel ignored and taken a very bad impression.

Hygiene:

Hygiene and cleanliness is a fundamental factor in a restaurant. In the case of restaurants, hygiene and cleaning should be obsessional, the dining room must be completely clean, avoid any paper on the floor, the kitchen should be clean, especially if it can be viewed by customers from the dining room and bathrooms should be cleaned constantly. But hygiene should not only be present on the premises, but also in your staff, which must be well presented and neat, with clean uniform, trimmed nails and hair trimmed or tied.

Quick attention:

In the case of restaurants, fast care is also very important, but it based on the type of restaurant you have and the type of audience. For instance, if your fast food restaurant, is based on menus, or is aimed at employees or executives out to lunch in his hours of refreshing, the attention must be fast. So in addition to earning the preference of such consumers, you must vacate the tables more quickly, so that you can serve a larger number of customers. In family style restaurant or epicure, it may take a bit out of the plates, and that customers often turn to these restaurants, plus good food, looking to have fun.

You must always remember that, nothing is more annoying for a customer in a restaurant, apart from waiting long for their order.

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