Top Tips on Picking the Right Lawyer

Whether you are a business or private client, you expect your solicitor to have knowledge

of both the law and the specific sector and issues surrounding your case that are important to you. A property lawyer, for example, should also know about mortgage requirements and a business solicitor should understand the general commercial atmosphere. Legal advice should not exist in a vacuum - client care is also crucial to how good a solicitor is.Key SkillsA good lawyer should exercise the following key customer care skills when taking on a case:- Listening and understanding.As basic as this sounds, lawyers must listen to their client and acknowledge all the particulars of the case before trying to distinguish the important facts. The client should feel that they have been able to give their opinion on the matter, and discuss what they would like to achieve. The lawyer should then repeat the facts of the case back to the client so make sure that they have a complete understanding of their aims, this should be done before offering any advice.- Plain EnglishAny advice provided should be explained to the client in plain English without the use of complex terminology. A good lawyer should be articulate in a manner, which allows him/her to explain complex legal issues in layman terms. - Communication and reportingDecent lawyers should ask their clients what their preferred method of general and emergency correspondence is; i.e. how are they most accessible - email, phone etc? Once this is established it is a lawyer's responsibility to keep the client at the forefront of all developments by reporting back and receiving updated instruction. If you feel like you do not have a grasp of what is happening in your own case, then this is a sign of bad client care. - Non-legal adviceIt is not always the case that a lawyer should provide legal recourse to a problem. A good lawyer should have common sense and thus will be able to provide non-legal advice where necessary, even if this means not retaining the client. - AssignmentIf a lawyer's technical expertise does not cover an area of your case, they are under a responsibility to ensure that the matter is transferred across to another team or individual more knowledgeable on the matter. If the case does get passed to another lawyer, the original lawyer should also inform him/her of all of the facts of the case (which incidentally should be documented in the file), this should prevent the client from having to recite their whole case again. - BillingIt is common occurrence that a fixed fee is given for a legal service yet unforeseen costs arise causing the final bill to be larger than what was agreed. This means that a good lawyer should talk to their client prior to proceeding with these extra charges, and get their consent to carry on. Another method is where the lawyer agrees an overflow budget with the client, which then is put aside for costs such as these.

Top Tips on Picking the Right Lawyer

By: Tim Bishop

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