Total It Solutions In London

They provide support and services to clients

They provide support and services to clients. Our Supplementary Support service can be tuned to a clients unique requirements & scheduled on a hourly, daily, monthly or quarterly basis..

Alternatively our technicians can be used to cover holidays or simply be requested as & when required.

Premier offer Managed Services for clients who wish to outsource the management of their IT infrastructure. With today's security threats it is imperative that companies have the best software protection installed & updated.

Our team of on site technicians are always looking forward to their next IT Support challenge as are our team of personnel help desk engineers who offer immediate telephone instructions & remote support. Premier offer expertise in IT Relocation London, IT Support London, Network Support London, Disaster Recovery London and much much more.

At the forefront of the Computer Maintenance & Network Support industries by offering new technologies & Pro Active services such as constant server monitoring & reporting. This service informs us 24/7 of the status of our client servers & of any potential areas which may require attention to avoid any possible future disruptions.

The company organically grew by recruiting more engineers as & when required as we headed towards the Year 2000 where we was apparently faced with the possibility of the whole world coming to an absolute stand still due to the dreaded infamous Millennium Bug.

All companies were therefore forced to take drastic action by replacing equipment that did not pass the relevant tests which resulted in a massive boom within the Computer Industry. All the scare mongering caused many companies to purchase new equipment which lead to Premier opening a manufacturing department in order to deal with the massive demand in Component PCs.

Premiers contractual remote response times are virtually immediate. Our guaranteed on site response times range from 2, 4 and 8 hour depending upon requirements.. We offer standard agreements from Monday to Friday 09.00-17.30 as well as additional 24/7/365 support for those companies that require all round cover. We are well aware that each customer has unique requirements, therefore Premier Computer Support also provide tailored made contracts to suit clients individual needs, offering a more effective and efficient solution.

All service calls are administered from our computerised control centre based in the Londons Docklands. The distribution of engineering resources provides UK customers with contractual options from 2 Hour Response to time and materials service.

Our network of engineers are highly experienced and qualified within the field of IT and are supported by our main workshop, this has been designed and constructed to the high standards expected of the modern day Service Company and provides a speedy turn around for all contract clients. All the technical people at Premier are experts in IT Recovery London, IT Support London, Network Support London, Disaster Recovery London.

All engineers are dispatched with a detailed worksheet, which will indicate the grade of service and any other special conditions relating to the arrangement.

The worksheet will be signed off by the customer and a copy retained which will have all the details of times, dates, engineers details of further action. The service manager will progress all calls to ensure adherence to the contracted service as well as keeping the customer informed as to the status of all outstanding jobs.

by: A Turner

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