The message from the cloud seems to be that the customers should simply trust and assume the cloud still performs
. Standard Service level agreements from cloud providers are mostly about availability. With the hint that a large set of customers are negotiating on web performance and other issues relating to service level agreements, there could still be problems in determining what went wrong. There could still be these combinations where the cloud vendors themselves are dependent on 3rd parties like their ISPs. Upto 75% of all web application issues are reported to the IT department by the end-users of your websites. With this information, the IT department needs to map such issues and make sure they have a preventive measure or an alternative route to bypass incase the problem arises or fix it before the end user is affected. Website performance monitoring is one of those areas where actions need to be quick.
Of course realistically the degree to which a cloud system is transparent or obscure probably doesn't change what companies must do: monitor the performance of critical applications. Improvement in the transparency of a cloud computing platform is a good signal for how mature and ready the solution is for adoption.
Online and offline businesses are relying on the web to collaborate with their partners and delivering critical data or applications to employees and agents around the world. Communities and individuals are also getting into the act. They are sharing information, entertainment content and political discourse on the Webmaking it the modern equivalent of the town hall, pub, and communal bulletin board all rolled into one.