What Is Live Chat Software And How Does It Help Me?

You may be asking yourself, what is live chat software

?

Live Chat software is a system site owners can install on their website that will give their customers the ability to contact them while their customer is looking at their website. Live chat software is best suited for websites that sale some type of product.

Why should you put live chat on your website?

The simple answer, boost sales.

When customers come to your website and have a question about a product, they usually want an answer fast. If they are unable to get their questions answered, they will likely move to a competitors website and possibly buy from them.

Live chat gives your customer the ability to get "instant gratification" so to speak. Your customer clicks the chat button and they are immediately connected to a support agent that can answer any questions they have. Once your customer is satisfied, he or she is very likely to buy from your website.

It also gives your website credibility. Even if the customer does not use the chat feature, they can feel confident buying from you, knowing that if there is a problem, contacting you will be easy.

With people's busy schedule these day, chatting online is becoming more favorable to buyers. Instead of sitting on the phone trying to get answers, customers can ask a question and continue with what they were doing. Your response is displayed on your customer's computer monitor ready to be read at your customer's convenience.

As a small business owner, you might not be able to afford having a operator sitting by their computer waiting for someone to ask a question. I would recommend that you find a live chat system that allows you to communicate with your customer from your cell phone. This allows you to personally be the support agent and still go about your life with ease.

by: Frank Quinn

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