What are the main benefits of using an external telephone answering service?

What are the main benefits of using an external telephone answering service

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If you run a business and want to explore new ways of boosting productivity and profits, you may want to consider outsourcing calls to a call centre. Here are 10 of the main benefits of using an external telephone answering service. 1. External call centres employ trained professionals to handle calls, so you know anyone who rings your business will be well looked after and their enquiry properly dealt with. 2. The best call centres are able to tailor their telephone answering services to your exact needs, so you get a bespoke package that is cost-efficient. 3. They also allow you to specify how you want particular calls to be handled. For instance, while you may want messages to be taken for non-urgent calls, there may be others that you'd want passed straight through. 4. Because you're specifying exactly how you want the calls to be handled, people ringing your company will be unaware that the calls are being handled externally. 5. While you and your team may go home at 5.30, you can have calls answered to however late you want. With many call centres, you'll only pay for the time spent handling calls. The alternative would be hire staff to work those extra hours, which could be expensive. 6. If you're struggling with the sheer volume of calls coming into your business, you may be considering hiring a receptionist. However, the wages alone are likely to be much more expensive than outsourcing the call handling. 7. Another benefit is that, unlike staff, call centres do not take holidays, paternity and maternity leave, or sick days all of which can be financially draining and inconvenient. 8. If you have other requirements, such as dealing with brochure requests, many external call facilities will be able to manage them and even mail them out. 9. If you have plans to open your own call centre in the future, but it's not feasible right now, an external telephone answering service may be the most appropriate short-term solution. 10. If you are getting bogged down with too many calls coming into the business, outsourcing them will provide you and your team with the gift of time to work on more pressing tasks.

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