Wireless Cameras Solutions: How To Use Disclaimers To Solve Problems
Wireless cameras have gone from being a niche product to being someting that anybody and every wants
. What's better is that there is a burgenoning market for wireless security cameras online. Unfortunately online wireless camera buyers are a little reticerent.
Online Retailing versus Physical Stores
While online stores and bricks and mortar stores essentially sell identical products and ecommerce stores occasionally offer better levels of service customer trust levels are much higher at physical stores than online stores.
For one occurrence, customers who have only pictures and video images to rely on would always have a lack of trust on the online retailer, especially if you're just new to the game. Most customers would always maintain this lack of trust until the time they have the merchandise in their hands and confirmed that it is in good, operational condition. Many would always assume the worst and may always be half-expecting that they will not receive their item - or get a substandard one.
And if indeed something unexpected happens with the delivery - such as customer's receiving a wireless camera that would not run or is not compatible with their network - most of the negative impact will fall on you as the online retailer. So how do you solve these problem scenarios and protect yourself?
The Power Of The Disclaimer
One of the best ways to protect yourself as an online reseller from most of the problems associated with online retailing is the use of disclaimers. These statements are a way of providing customers and buyers with accurate information about the wireless camera you are selling, especially with regards to proper usage and important considerations.
Disclaimers stop customers from putting equipment in situations that they shouldn't be put in, or at the very minimum give you something to point to if the customer does do something wrong... They are the definitative 'told you so'.
Disclaimers You Can Use
Here are some disclaimers that you can bring into play:
* Disclaimers on Product Information
The customers should know that you making every effort to make the details in your listings as accurate as possible, but you are not assuming any responsibilities for information provided by third parties such as product specifications.
Take advantage of this Disclaimer on your ecommerce store:
The specifications listed on this page have been tested and guaranteed, the seller will take no responsibility of the performance of any supplementary features not listed on the sales page.
* Disclaimers about Shipping
Shipping disclaimers is very important to avoid any issues with payments, or absence of it, brought about by lack of information or misunderstanding. Your disclaimers should indicate that orders may incur additional costs, protection and charges particularly for international orders. It should also state who assumes responsibility for the shipping charges or that it was not included in the product price tags. Finally, you should have clear information regarding the length of time the delivery will take.
Take advantage of this Disclaimer on your ecommerce store for import tax:
The customer is responsible for the import duties for this item.
* Disclaimers encompassing Product Returns
You should also include information about product returns, including the proper measures on how this should be done, such as documentations needed, RMA numbers, etc. You should clearly state that returned packages will not be accepted if these measures are not met appropriately.
Take advantage of this Disclaimer on your ecommerce store for the first step of the return process:
This item is covered by a 12 month guarantee, please email me at XXX XXX if there are any concerns and I will get a response to you in one working day.
* Disclaimers about Video Formats
As a reseller of wireless cameras, you and your customers should be aware of the different video formats various locations all over the world are using, especially NTSC and PAL/SECAM. You should clearly state that cameras configured for one video format such as NTSC will not work in a PAL/SECAM area.
Take advantage of this Disclaimer on your ecommerce store:
This item uses the PAL video format and is not compatible with NTSC or SECAM only devices, please check compatability with existing equipment prior to making your puchase.
* Disclaimers about Weather Conditions
Just like any wireless device, the signals from wireless cameras will be affected by different weather conditions and this should be clearly stated in your disclaimer. Aside from that, the physical body of the wireless camera can also be affected by the weather conditions, unless the camera has vandal proof protection or weather protection enclosures.
Take advantage of this Disclaimer on your ecommerce store:
This item is not water-resistant the seller accepts no responsibility if it is damaged while being used in an outdoor environment.
By using these disclaimers you color yourself as a reseller that is an expert in their field. It also lessens the number of unnecessary returns as you can inform people that they have effectively been told of a limitation before the device is purchased.
by: Kate Liu
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