bristol logistics in reverse

Within a business that doesn't not offer reverse logistics services any piece that

has been sent back from a client may be received into the facility and kept until it is checked by the quality control department or discarded, this could be hours or weeks and even sometimes months. Not only does this scenario use precious warehouse area, but it fails to address the possible advantages of repairing items for clients or refurbishing returns for possible resale. Both of these choices can turn the loss of money due to the cost of disposal into a profit for your company as well as making better client satisfaction.

The added value procedures that are carried out on customer returned goods, as well as the returns system, have been described by the term "Reverse Logistics". This procedure covers the method by which pieces are returned from the customer and the processing of the items by returning to the customer, placing the material back into the stock or refurbishing the skus for sale again. The returns process has now become an very important part of the processing that takes place in the logistics facility.

Helping The Client

When a client receives their goods from your driver that are unhappy with and then has to return the item, their perception with your business would have decreased. If your business then has a bad returns system whereby there are hurdles in retuning the item such as paying for delivery and delays in issuing money back. you may well lose the customer's business in the future.

The first step of a the best system implementing a reverse logistics solution, would be to supply the customer with a return label, when the piece is sent, that includes the customer's ON as a barcode so that you can let the customer as to when the piece is received in the warehouse. The receipt could also start a replacement piece to be shipped.

Logistics Warehouse Operations

Customer returned goods can return at the warehouse without readvice or authorization. This can create space issues with logistics warehouse resources as goods in manager tries to plan their space based on the inwards and outward deliveries in the system. When returns arrive they may take a long period to process as details have to be sourced about the goods and this consumes resources. By having a package with a barcoded label, the warehouse does not have to use any time investigating the details on the return. The goods can then be placed in a location specifically for returns processing.

Restock, Refurbish and Refund

If the returned item is inspected, the quality department can decide whether the goods is okay for a customer refund. By checking the piece|item} the quality control inspector can identify whether the item is under by any returns policy, if it's not then a refund should not be processed. Many companies automatically credit the client despite a different sku being returned. If the quality control department inspect the piece and find it to be sub-standards, then a replacement or credit can then be issued to the customer. If the quality department sees that the piece can be fixed and sold on this can generate sales for the business. Items should not be scrapped just because they are returned. A lot of pieces are returned due to the packaging ibeing dented and these SKUs can be packed and placed back into stock.

Logistics Bristol offer excellent logistics facilities as part of a national network of transport, logistics and general freight forwarding services

bristol logistics in reverse

By: marc Wills

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