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killtest Nortel 920-173 exam free download

Killtest has cracked the latest study materials for 920-173 exam

. The full name of Nortel 920-173 exam is Nortel Contact Center Rls. 7.0 Technical Support. 920-173 standard exam is composed of two segments: 922-060 and 922-061. You must achieve a passing score for each segment to pass the exam.

Passing Score of 920-173 exam:

Administration(50% of 920-173 exam, passing score is 70%)

Administration (20% of 922-060 exam)


Configuration (13% of 922-060 exam)

Management (33% of 922-060 exam)

Reporting (33% of 922-060 exam)

Network(50% of 920-173 exam, passing score is 70%)

Network Skill-Based Routing (12% of 922-061 exam)

Network Control Center (NCC) Configuration (10% of 922-061 exam)

Contact Call Center Server NSBR Configuration (7% of 922-061 exam)

Routing Table Assignments (5% of 922-061 exam)

Script Design for Network Skill-Based Routing (7% of 922-061 exam)

Real-Time Displays (3% of 922-061 exam)

Historical Reports (7% of 922-061 exam)

The details of 920-173 exam: exam duration is 90 minutes, the number of questions is 60. Killtest 922-173 practice exam can guarantee your success at first try---pass your exam one hundred percent. 1. A Contact Center Manager Administration (CCMA) user is also a supervisor. You want to ensure that the supervisor automatically sees only his/her agents in the following:

Historical reports

Real-time displays

Contact Center Manager Server

How can this be done most effectively?

A. Configure a standard partition.

B. Configure a user-defined partition.

C. The supervisor will automatically see all of the agents.

D. Link the CCMA user to the supervisor in the reporting agents partition.

Answer: D

2. In a deployed Contact Center Rls. 7.0 network with several sites, which condition will occur if the Network Control Center (NCC) server experiences a hardware failure that drops the server from the network?

A. all call routing and call processing in the network will stop

B. calls are routed between sites but no network call-by-call data will be transferred to the NCC

C. calls will not be routed between sites in the network

D. the Contact Center Manager Servers at each site in the network will also fail

Answer: B

killtest Nortel 920-173 exam free download

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