Even in the days of email, text messaging, instant messaging and the internet
, phone call handling is still the primary way of doing business. The companies that embrace technology and continue to pay attention to old fashioned customer service values are the ones that will thrive and prosper in today's business environment. In the answering service industry, the need to embrace technology and continue to provide customer service values is a necessity. By embracing change, a traditional answering service can go beyond traditional conventions and become a Business Process Outsourcing specialist.