0800 Numbers – 5 Key Features & Benefits

Whether it is adapting to the economic climate

, improving your company performance or monitoring your marketing campaigns freephone 0800 numbers provide many valuable services readily available and applicable to any type of business.

Following are the five key benefits to having an 0800 number.

1. More Sales and Enquiries

First and foremost and one reason why many choose to switch to a freephone number would be to attract more sales enquiries, and consequently, generate more trade. Giving your customers the option of a free phone call and having this facility over your competitors is more appealing from a consumer perspective. Those initial enquiries will give a company the platform to take the next step along the sales process.

2. Track and Monitor Advertising Response Rates

Secondly, companies investing in marketing campaigns need to track the progress and evaluate their return on investment. This will reinforce a company's confidence so that they can concentrate and continually spend more on a particular media platform. 0800 numbers enable businesses to do this. By allowing one 0800 phone number per advertisement, they can then track and compare different advert progress by how many phone calls they have to each particular 0800 number.

3. Availability To Your Customers

Another advantage of a freephone 0800 phone number is increasing your availability to the customer. A call plan can be set up that routes the 0800 number call to a pre-determined list of numbers. The numbers on the call plan can be set to ring a customised number seconds. This has several advantages. Firstly you don't miss any calls and secondly the customer always gets to speak to a "live" person and isn't left with a phone that rings for ever or answering machine.

By having just one designated number, a customer can make one phone call that can then attempt a number of different phone lines until the call is connected. This makes it easier for the customer, leaving them with number to remember and phone call to make, and less strain on the company, with them not having to be in by more than one phone at once.

4. Voicemail Option

One extra feature of an 0800 number is having a voicemail box so that the caller can leave you a message. Even better, this recording can be emailed to you or if the caller decides not to leave a message, their phone number will also be emailed so you can return their call.

5. Fax To Email Option

An 0800 number can also be used for a fax to email service. Faxes are sent to a designated email address, saving printing and paper costs.

Many other add-on options are available besides the ones discussed. Having the freephone option entices more interest and with added features, companies can increase their efficiency and enhance their existing services.

0800 Numbers 5 Key Features & Benefits

By: Jemma Fox

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