2011 Trends To Watch: Business Process Outsourcing --- Aarkstore Enterprise

While outsourcing back-office processes was once seen as a radical

, aggressive move based almost completely on Indian labor arbitrage, the market has become more complex and nuanced. The competitive landscape has changed dramatically, and the capabilities of vendors has improved drastically.

Scope of this research

Gives visibility into BPO contract renewal opportunities in 2011. Analyzes changes to the BPO vendor landscape and buyer behavior.

Research and analysis highlights

BPO growth will continue to outstrip IT services in 2011.

BPO opportunities will increase from expiring contracts.

Customers will demand that vendors take on more risk.

Key reasons to purchase this research

How great is the opportunity for growth in the BPO market next year? Where and how large are the contract renewal opportunites in BPO?

Table of Contents :

SUMMARY

Catalyst

Publishers View

Key messages

BUSINESS TRENDS AND SERVICE ENABLERS

BPO growth will continue to outstrip IT services in 2011

Increasing BPO opportunities available in 2011

India continues to dominate, but many nearshore locations will grow

North Africa and Latin America will gain traction

Customers will demand that vendors take more risk

Increased bundling of BPO with IT

RECOMMENDATIONS

Recommendations for vendors

Target expiring contracts

Look to bolster technological expertise

Prepare for even more competition from new entrants

Recommendations for enterprises

Its a buyers market

Demand flexible pricing

APPENDIX

Further reading

Methodology

Author

Our Consultancy

Disclaimer

FIGURES

Figure: BPO contract signings 20072010 (to September)

Figure: BPO contracts set to expire in 2010/12

Figure: Signing location of BPO contracts expiring in 2011

Figure: BPO contracts expiring in 2011 by vertical

For more information, please visit :

http://www.aarkstore.com/reports/2011-Trends-to-Watch-Business-Process-Outsourcing-80188.html

Contact :Sanaa

Aarkstore Enterprise

Tel : +912227453309

Mobile No: +919272852585

Email : contact@aarkstore.com

by: Aarkstore Enterprise

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