4s shop to allow customers to have confidence in Bu Zhiyu from Zafan Wan - Automotive, 4S shops, car repair - car repair and maintenance industry
4s shop to allow customers to have confidence in Bu Zhiyu from Zafan Wan - Automotive
, 4S shops, car repair - car repair and maintenance industry"To carry out self-examination and correction, to improve the quality of service!" This is Lake City, 4S shops in the city Yunguan Chu jointly held with the newspaper before Vehicle Maintenance Service Excellence Forum on business activities for the clear position. The past few days, many of 4S stores have been quick action, and to carry out checking and correcting themselves, committed to standardize and improve service.
"Are not standardized, transparent, non-credit and other phenomena in the automotive industry, health and prosperity Developing In the noise. Forum, we have the spirit of change, if any, Jiemian attitude and immediately made for improving service quality of and deployment. "East of the vehicle in Huzhou Sell Services Limited, Jian-Feng Yang, general manager told us that they are ready to launch "service Fortnight" campaign, in two weeks time, to provide air conditioning for the customer free of charge
Testing, wheel alignment and other projects, Auto Repair Group will also visit Angie, Deqing, etc. for the owners to send remote services. "Of course, the key lies in long-term." It is understood that some common components in the price, the price and maintenance man-hours project has been on the wall on the basis of publicity, the store has asked the service personnel of all consumer items are more clearly explained to customers by Customers make a choice, "I think this really needs further improvement."
And "East of the" same Huzhou Green Auto Sales & Service Co., Ltd., a lot of time 4S stores have also started to upgrade service quality, customer satisfaction surveys and other activities, to activities for the carrier to find the problem, self-improvement. Many 4S stores have expressed a viewpoint, in the auto repair and maintenance prices, 4S shop auto repair factory is no relative advantage, and 4S stores have now reason Market Reason is that brands and services, if the prevalence of malpractice within the industry, enabling customers to lose confidence on the 4S shop, it would mean self Zafan Wan.
Past few days, many 4S shops are also a number of car owners and transportation management departments through the newspaper to reflect some of the issues, made the investigation and handling. Reflected in the owners forum Car The very fact that quality problems, the car has been active response 4S shop. Person in charge of the shop, despite the current problems have not been fully resolved, but they would fully co-ordination between the owners and the factory, to sell the owner a satisfactory answer, "We have held internal meetings, on business customers point of reception staff to stand clear detail to answer questions about consumer items were further emphasized. "
However, the reporter recently interviewed and accepted by the owner as reflected in the process, found a small number of 4S stores in revealing problems, self-improvement "slow start." To this end, responsible personnel that carry out self-examination and correction, to improve the quality of service instead of just verbal promises in the hope that the relentless pursuit of 4S stores to carry out checking and correcting themselves quickly and effectively enhance the integrity of service.