5 Questions To Ask Yourself About Your Current Phone System
In todays competitive business environment, every sale is critical
, every resource precious. And, every dollar spent has to drive bottom line results. Thats why its important for you to assess your current communication system. Heres five questions you should ask yourself:
1. How much do you know about callers before you pick up the phone?
We are all familiar with traditional caller ID, but now you can take it to another level.
A VoIP phone system gives you instant access to your database before you answer the phone. If the caller is a prospect or customer, your sales team will have a full profile and contact history before they say, Hello. Your team is better informed, and their calls are more effective.
2. How many phone numbers do customers need to reach you?
Making your customers hunt for the right number and potentially be unable to reach you slows transactions and reduces customer satisfaction.
With a VoIP phone system, one number the office number is all an employee needs to give out because your system knows where to forward each call. We call it one number reachability and your customers will love it.
3. Is setting up a conference call complicated and costly?
Conference calls have become a way of life for businesses. With a VoIP phone system, you no longer have to connect to a third party to hold your conference calls. You can start a conference call from your own phone at a moments notice. Its fast, easy and free. With a conference bridge standard, a VoIP phone system has you covered.
And for last-minute invitations, you can use your VoIP phone systems co-worker presence feature to check other colleagues availability to join the meeting.
4. Can your employees still conduct business while traveling?
When your staff is on the road, you cant afford to let problems or order requests wait until the right person returns to the office.
With a VoIP phone system, your employees who work outside the office whether full time or out due to an unforeseen situation can access all of the same communications tools available in the office. From the home, a hotel room, an airplane terminal or almost anywhere, they can stay on top of their work so nothing slips through the cracks.
A VoIP phone system can also convert your voicemails into e-mails and send them so your team members get instant notification, retrieve all their messages and have the ability to reply ASAP.
5. Are you able to adjust to periodic fluctuations in call volume?
Whether you use a traditional call center or simply have people answer phones, managing call volume is important to customer satisfaction. Even if youre busy, customers dont want to hear busy signals.
A VoIP phone system gives you the technology and tools you need to quickly adjust your call handling capability with fluctuations in call volume. By identifying peaks and valleys of your business calls, you can adjust your staffing and make better use of call recordings to minimize wait time and reduce caller frustration.
With a VoIP phone systems customer service applications for agents and supervisors, youll communicate more effectively with agents through wallboard displays and youll get detailed data on calling patterns to help drive more effective sales campaigns and day-to-day selling performance.
by: Vic Levinson
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