Aarkstore Enterprise - 2009 Top Business Process Outsourcing Vendors, Black Book Survey-aarkstore E

2009 Top Business Process Outsourcing Vendors

, Black Book Survey 2009 Results

Table of Contents :

Summary 5

Methodology 6

Top 20 BPO Vendors 8

Stop Light Scoring Key 9

Overview of KPI Leaders 14

Individual Key Performance Indicator Detail 36

Industry: Sourcing: Business Process Outsourcing Industry: Sourcing: Information Technology Outsourcing

Companies Mentioned

HCL BPO, Convergys, TCS BPO, Quattro BPO, IBM Global, Aegis, EXL Service, Syntel, Firstsource, Transworks BPO, WNS Global, Genpact, Infosys, Interglobe IGT, Perot Systems, Softtek, Vertex, EDS, Wipro BPO, Caliber Point,

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