Align It Services With Business Requirements With Itsm

Today businesses largely depend on Information Technology (IT) for its survival

. Technology plays a crucial role in providing the much needed help and necessary support to fulfill and satisfy the various requirements of the businesses. The technological advancements coupled with growing demand for improved productivity and enhanced quality have led to this incredible relationship between businesses and IT. As a result, this dependency has increased over the years.

For the smooth functioning of any form of business, management of technology is highly essential. Since business requirements are in a constant state of flux, there is the need to optimize IT services to satisfy the ever-changing business requirements. However, it is not as easy as it sounds, as management of IT is a very complex process.

Though all enterprises and organizations make use of technology for carrying out its various activities, they hit the wall when it comes to its management. However, management of technology is something that the enterprises and organizations must accomplish at any cost since without which it would be difficult for enterprises not only to satisfy its fluctuating requirements but also ensuring customer satisfaction.

As companies and enterprises realized the importance of building customer relationship for their businesses, there occurred a shift of focus from technology to the quality of services. However, to provide quality services, the only possible way was management of technology. This led to the concept of IT Service Management (ITSM).

ITSM is a process-based discipline that details the IT Infrastructure Library (ITIL) documented best practices to allocate improved IT services to fulfill business requirements. And in that sense, it can be grouped in the category of other process improvement frameworks and methodologies such as CMMI, TQM, Six Sigma, business process management and so on.

The intention behind implementing ITSM is to align the IT department and its IT services with the business requirements. Implementation of IT Service Management process consists of five stages and they are

Assessment

It involves the evaluation of the current state of IT infrastructure

Architect and Design

It involves designing of the future desired state of the IT infrastructure

Planning

Develop plans in order to achieve the future desired state of the IT infrastructure

Implementation

Implement the plans to realize the future desired state of IT infrastructure

Support

Provide all the necessary support to maintain and even improve the future desired state of the IT

Companies and organizations can seek the help of leading solution providers in implementing ITSM processes successfully anywhere and anytime using effective IT Service Management tools.

by: pbrown

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