An Identity Theft Call Center - A Necessity In Today's Information Age
Providing basic information on the breach and steps the callers should take
Setting up programmable IVR services to manage the inbound traffic and give the callers the opportunity to speak with a live operator to get more information about the identity theft situation
Giving "first defense" information as well as escalate calls to the appropriate parties in your company
Setting up outbound IVR services where an automated operator will call through your client list informing your customers of the identity theft issue and recommend the steps they should follow
If You Don't Have A Plan - You Need One
Not having a crisis management protocol for any identity theft occurrences can be a problem if your business deals with personally sensitive information. As secure as your systems are, there is always an opportunity for breach. If it is a physical breach or a computer attack, you need a plan. Employing a telephone answering service and working with them to customize your protocols, you can setup a suite of services to respond to your customers needs while following your scripts to inform the callers and tell them what they need to do to protect themselves. Whatever sized business you have, you can benefit by outsourcing your crisis genre calls to a call center. And, with the variety of services most answering services have available ranging from voicemail to IVR to live operator services, you are sure to find the right mix of services that will adhere to your budget while keeping your customers informed.
An Identity Theft Call Center - A Necessity In Today's Information Age