Application Performance Management - Why Every Hospital IT Department Needs It

Application Performance Management - Why Every Hospital IT Department Needs It

As the administrator of a hospital IT system, the importance of readily available system data is well known to you. Application performance management (APM) is an approach to managing IT from a combination of an application and business transaction performance perspective. It offers to guarantee service quality for users of the system, while also simultaneously optimizing the IT applications and infrastructure (which those transactions execute across).

Are Transactions Disappearing?

The ability to capture and track all transactions is a very helpful aspect to any hospital administrator. This can be done across all IT tiers. As hospital requirements have become more complex, modular and distributed among multiple departments, the data needs to be interdependent and sensitive to various different environmental factors (plus the patient data is very sensitive in its own right). This has resulted in the need for IT infrastructure to be complex multi tiered environments.

What happens to transactions in complex IT environments? Certain types of transactions may have no outcome and essentially disappear. This is not acceptable for a hospital, especially if the transaction is critical to maintaining a patient's records and thus their health. Such losses could cost lives or injuries which the hospital could be held liable for.

This is where BTM comes into its own. The ability to have complete visibility into all transactions and critical systems in real time is paramount. For example, it gives the IT team the ability to see and monitor business-critical data such as patient visit details, dates the patient visited, lab results, vital signs, radiology reports and various medication data (prescriptions given in the past, durations and so on).

Is Patient Data Visible At All Times?

This data needs to be up to date at all times. It also needs to be availabile to the right people at the right time, in an efficient and effective manner. In order for this to happen, there needs to be some way for the IT administrator and his team to monitor the outcome of all transactions.

BTM software is able to automatically discover 1) business transactions and their IT components and monitor them 24/7; and 2) check service levels and then send alerts before any issue can impact business. By using self-configuring agents that collect transaction data down to the method level, the right BTM solution prevents blackouts of vital information.

Avoid the Consequences of Failed Transactions.

Transactions that do not complete, or fail, are going to cause the hospital serious issues in terms of patient satisfaction, serious illness, missed operations, missed appointments, and lost revenue. This is all going to impact the reputation of the hospital, which is very difficult to regain. Issues such as these can lead to law suits in the age of compensation claims, so it makes sense that the hospital has the best BTM in place.

Consider the APM/BTM Solution for Hospital Administrators

Nastel Technologies' combined application performance management (APM)/business transaction management (BTM) solution, AutoPilot, has the ability to capture significant quantities of data from each of the points where a patient interacts with a physician or a hospital, whether connected with care or paying the bill. The technology allows IT staff to have complete visibility into all transactions and critical systems in real time.

AutoPIlot can be used by a hospital to 1) monitor and alert the necessary people on the movement of vital data; 2) maintain compliance with HIPAA regulations; 3) manage the performance and availability of the entire WebSphere MQ environment from a single point of control; 4) predict potential performance issues.

What gives AutoPilot the ability to accomplish so much? Nastel has designed the program around a complex event processing (CEP) engine that is able to correlate information from multiple event sources and extrapolate inferences from that data. This means that not only can AutoPilot provide end-to-end transactional visibility; it can also identify developing issues. To learn more about what AutoPilot can do in a hospital setting read the customer story APM Customer Case Study: BJC Healthcare.

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